Operations Controller

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their team in London. This role involves supervising staff, ensuring compliance with safety standards, and maintaining excellent customer relationships. Ideal candidates will possess strong communication and leadership skills, with a commitment to exceptional service. Flexibility in working hours and the ability to thrive in a dynamic environment are essential. If you are passionate about contributing to a high-performing team in the aviation sector, this opportunity could be the perfect fit for you.

Qualifications

• Minimum of three GCSEs or equivalent.
• Proficient in English (spoken and written).
• Previous experience in an aviation environment is desirable.

Responsibilities

• Supervise and allocate tasks, ensuring compliance with safety procedures.
• Plan and deploy resources to meet operational requirements.
• Maintain relationships with customers and airport authorities.

Skills

Communication Skills

Teamwork

Leadership

Customer Service

Problem Solving

Education

GCSEs or equivalent

Tools

Computer Skills

Swissport Systems

Job description

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To motivate, engage, and inspire staff to deliver the best possible service, while maintaining excellent relationships with customers and authorities.

Responsibilities

• Supervise and allocate tasks, including reporting absences and overtime.
• Plan and deploy resources to meet customer and operational requirements.
• Develop an open feedback culture by managing employee performance and maintaining workplace standards.
• Ensure compliance with Swissport corporate safety and security procedures to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain up-to-date manuals and documentation.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration through clear communication at all levels, including staff briefings, shift handovers, 1:1 meetings, and relevant reports.
• Ensure compliance with Swissport's SOPs and policies.
• Maximize efficiency in the operation and turnaround of inbound and outbound flights.
• Resolve conflicts and irregularities, taking appropriate action.
• Maintain assigned equipment and materials.
• Contribute to and assist with local emergency plans.
• Perform other duties as assigned.

Qualifications and Competencies

• Minimum of three GCSEs or equivalent.
• Flexible to work various shifts (days, evenings, nights, weekends, public holidays).
• Proficient in English (spoken and written).
• Ability to travel to the airport when public transport is unavailable.
• Ability to follow processes and procedures with flexibility when required.
• Willingness to work in inclement weather.
• Excellent communication skills, both written and verbal.
• Ability to work as part of a team in a changing environment.
• Proficient in computer skills and able to learn Swissport and airport systems.
• Previous experience in an aviation environment is desirable.
• Commitment to good customer service and continuous improvement.
• Self-motivated with demonstrable leadership experience.
• Excellent organizational and planning skills.
• Possession of a full driving license.
• Additional language skills are desirable.

Note: This job description outlines the minimum expectations and may vary based on location and local requirements.