Area Operations Controller

TN United Kingdom; London; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Area Operations Controller to enhance their Deployment team in London. This pivotal role involves managing staff schedules, ensuring compliance with contractual obligations, and producing crucial reports. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional administrative skills and a commitment to customer service. With a focus on teamwork and collaboration, this position offers a unique opportunity to contribute to operational success while enjoying a range of perks, including a company pension and various discounts. If you are adaptable and detail-oriented, this role could be your next career step.

Benefits

Perks at Work Scheme

Company Pension

Qualifications

• 5+ years of checkable work history with current administrative experience.
• Fluent in written and spoken English with strong attention to detail.

Responsibilities

• Schedule staff and manage administrative duties across a geographical area.
• Produce accurate reports and ensure compliance with legal requirements.

Skills

Administrative Duties

Google Suite

Problem-Solving

Stakeholder Engagement

Numerical Reasoning

Customer Service

Job description

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G4S Secure Solutions (UK)

is the largest security solutions provider in the UK & Ireland. We are currently looking for an Area Operations Controller (AOC) to join and support our Deployment team based in London.

Pay: £26,250 Annually

The AOC will be responsible for maintaining a holistic overview of regional scheduling, assisting with covering absence, and delivering various system and financial reports. This role is highly focused on customer service, with significant contact with our casual workforce. Flexibility is required, including some evening and weekend work.

Role Responsibilities

• Schedule staff and handle associated administrative duties across a geographical area, providing support to the wider team as needed.
• Maintain scheduling of all employees and portfolios, ensuring delivery of 100% of contractual and temporary hours, including holiday planning and absence management.
• Support administrative tasks related to the scheduling database, keeping information current and highlighting absences to the Ops Team.
• Produce accurate and timely reports.
• Ensure the schedule meets customer requirements and deployment expectations.
• Assist the administrative team in managing workforce queries and making outbound calls to fill last-minute or dropped shifts.
• Respond to scheduling changes proactively and reactively, working with the Ops Support Manager and operations to meet workforce demands and escalate issues affecting budget expectations.
• Ensure compliance with internal, external, and legal requirements, including working time directives, SIA, and procurement processes.
• Promote teamwork and collaboration across departments to ensure business success and share best practices.
• Perform any other activities as reasonably required.

The Ideal Candidate

• Has current knowledge and experience in administrative duties.
• Proficient with multiple office technology and software, including Google Suite.
• Demonstrates tact, integrity, and handles confidential data responsibly.
• Works independently and influences internal and external contacts.
• Confident, well-presented, with excellent attention to detail.
• Capable of managing a demanding, busy environment and complex situations.
• Flexible, adaptable, with strong problem-solving skills.
• Fluent in written and spoken English.
• Possesses good numerical reasoning skills.
• Has strong stakeholder engagement skills.
• Has at least 5 years of checkable work history.
• Holds unrestricted right to work in the UK.
• Can analyze and interpret data.

Desirable Skills and Knowledge

• Full UK Driving Licence.
• Experience with workforce management/T&A systems.
• Ability to manage complexity and perform professionally.
• Focus on delivering performance, teamwork, and collaboration.

Perks and Application Process

• Perks at Work Scheme: discounts in electronics, home appliances, groceries, car buying, travel, fitness, and more.
• Company Pension.

If you believe you meet these requirements, please apply online. Complete the application form, and our recruiters will contact you for the next steps, including interviews and screening to BS7858 standards. Security and compliance questions are part of our process, which you will complete once.

G4S, now part of Allied Universal, is a global security company with approximately 800,000 employees and revenue of around $20 billion. We are committed to serving and safeguarding communities worldwide. For more information, please visit our website.