Trainee Operations Controller

Air Charter; Royal Borough of Kingston upon Thames; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free onsite gym

Free breakfast and lunch

22 days holiday

Free onsite parking

Job summary

Air Charter Service Ltd is seeking a proactive Operations team member to provide around the clock coverage and operational support to brokers worldwide. Based at our Surbiton HQ, you will ensure each charter runs smoothly and coordinate with on-site reps and customer experience teams to mitigate issues on flight day.

You will handle live charters, monitor flights, and update brokers with movements while building relationships with airlines, FBOs and airports globally.

Qualifications

• Must speak an additional language
• Fluency in English is essential
• Willingness to work 12-hour shifts including nights, weekends & bank holidays

Responsibilities

• Provide 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office
• Work closely with onsite rep team and customer experience to mitigate any issues which may arise on day of flight
• Provide operational information and assisting in deliveryCharters for all brokers in all global divisions
• Be there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues
• Flight Watching and tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers and clients when requested
• Building relationships with airline operators, FBOs and Airports worldwide
• Continuous duty for OCC to update ACS CRM and compliance systems – updating Airline/Airport/Handling information
• Completing daily reports and communications to be sent out to worldwide teams and management
• Balancing operational constraints with service goals (on-time performance, passenger satisfaction)

Skills

Fluent in English

Additional language

Strong communication

Team player

Job description

Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman’s home, we now employ over 600 people across the globe and provide tailored brokering services to our Cargo, Commercial and Private Jet customers.

From film stars who require a private jet, sports teams who need a commercial airline to logistics companies who need the need to move cargo worldwide. But who works to ensure those client types can get from A to B and experience an exceptional service throughout? The answer is people like us.

Job Description

We're excited to offer an opportunity to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!

Duties will include but are not limited to:

• Providing 24/7 365 coverageand operational support to ACS brokers worldwide, in person from our Surbiton based Head Office
• Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight
• Provide operational information and assisting in deliverycharters for all brokers in all global divisions.
• Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues
• Flight Watching, tracking all aspectsof the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested)
• Building relationships with airline operators, FBOs and Airports worldwide
• Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available
• Completing daily reports and communications to be sent out to worldwide teams and management,advising brokers of potential risks to upcoming operations
• Balancing operational constraints with service goals (on-time performance, passenger satisfaction)

Qualifications

• Must speak an additional language (Desirable: French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin.)
• A genuine interest in Aviation and apassion for exceeding customer service expectations
• Flexible -must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays
• Fluency inEnglish is essential
• Ambition, drive and self-motivation
• A professional, confidentcommunicator both verbally and written
• Can work independently, as well as part of a team
• Excellent problem solving and able to think outside the box to find solutions
• MUST live within 45 minutes commute of our Surbiton HQ

Additional Information

• Working hours are varied, theseinclude weekends & bank holidays, shifts will be allocated on a rota basis
• The shift patterns are 3 on 3 off,06:00 - 18:00 or 18:00 - 06:00
• Training provided on site
• Office based role based in our Surbiton HQ

Additional information

• Free onsite gym with classes
• Free Breakfast and Lunch in our onsite canteen “The Hangar”
• 22 days’ holiday per year
• Free Onsite Car parking