Operations & Community Leader - Assistant GM

We Are Swim; Widnes; On-site; GBP 29,000 - 37,000; Full time

Benefits offered by this job

Birthday off

Earned wage access

Training & development

Discounts on lessons

Career progression

Team events

Job summary

We Are Swim seeks an Assistant General Manager to lead daily operations at a swim! venue, ensuring a safe, clean, and engaging experience for families and customers.

You will coach a diverse team, oversee safety standards, and drive local community links with schools and groups, while supporting recruitment and staff development. A prominent role within a fast-paced, customer-focused environment.

Qualifications

• Experience managing facilities, preferably leisure or pool operations.
• Strong communication skills, in-person and over the phone.
• Passion for delivering premium experiences and building community connections.
• Ability to work a 3-week rota including evenings and weekends.

Responsibilities

• Lead the daily operations of the swim! venue, ensuring a safe, clean, enjoyable environment for all customers.
• Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience.
• Maintain high operational and safety standards, including pool plant operations (training provided).
• Assist with staff rotas, schedules and resources for the 3-week operating pattern.
• Own quality of teaching with monthly observations and support for teachers.
• Deliver hyperlocal community engagement with schools, nurseries, and local groups to drive sign-ups.
• Retain customers with high standards, quality lessons and service.
• Monitor and respond to customer feedback to improve service.
• Support General Manager with recruitment, onboarding, training and retention of new team members.
• Collaborate with centres regionally to share best practices and deliver great family experiences.

Skills

Team leadership

Customer service

Communication

Operations management

Coaching

Job description

We Are Swim seeks an Assistant General Manager to lead daily operations at a swim! venue, ensuring a safe, clean, and engaging experience for families and customers.

You will coach a diverse team, oversee safety standards, and drive local community links with schools and groups, while supporting recruitment and staff development. A prominent role within a fast-paced, customer-focused environment.