Operations Co-Ordinator

Zero Surplus; Waterford; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

20 days' annual leave increasing to 25

Five personal days

Wellness day

Birthday off

Group life assurance

Pension scheme

Subsidised on-site meals

Paid sick days

Office socials

Job summary

Zero Surplus in Watford, Hertfordshire, is recruiting an Operations Co-Ordinator to support the full lifecycle of customer order fulfilment, from enquiry to delivery coordination and issue resolution. You will work with internal teams and external partners to ensure a seamless service and timely deliveries.

The role is full-time, office-based in Watford, Monday to Friday, 8:30am–5:00pm. Salary is £26,000–£29,000 per annum, with a generous monthly bonus after probation, plus benefits including 20

Qualifications

• Experience in customer service, order processing or operations administration.
• Knowledge of logistics or CRM systems is advantageous.

Responsibilities

• Monitor customer orders and provide accurate updates.
• Coordinate domestic and international logistics and liaise with third-party logistics providers.
• Prepare invoices and supporting documentation.
• Investigate and resolve discrepancies raised by customers or internal teams.

Skills

Customer service

Order processing

Logistics coordination

Account coordination

Tools

CRM systems

Job description

We are currently recruiting for an exciting opportunity as an Operations Co-Ordinator to join a growing and dynamic team based in Watford, Hertfordshire. This role offers the chance to play a key part in a thriving international business, supporting the full lifecycle of customer order fulfilment, from initial enquiries and order updates through to delivery coordination and issue resolution. The client is renowned for delivering end-to-end procurement, supply chain management, logistics and financial solutions to businesses operating across the mining and energy industries, supported by a global network of suppliers and service providers.

You will work closely with internal departments and external partners to ensure customers receive a seamless and professional service throughout the order process. Acting as a key point of contact for customers, you will provide regular updates, manage expectations and coordinate with the wider Operations, Accounts and Warehouse teams to ensure goods are delivered on time and in full. You will also liaise with third-party logistics providers to arrange transport, packaging, inspections and other services in line with customer requirements. This role is ideal for someone who is customer-focused, proactive and keen to develop within a busy international operations environment.

You will be responsible for monitoring customer orders, providing accurate updates, preparing invoices and supporting documentation, and coordinating domestic and international logistics. A key part of the role will involve investigating and resolving discrepancies raised by customers or internal teams, maintaining accurate order records and escalating issues where necessary to ensure a swift resolution. Going above and beyond for customers will be essential, so excellent communication skills, attention to detail and a professional, solutions-focused approach are paramount. Previous experience in customer service, order processing, account management or operations administration would be beneficial, while knowledge of logistics or CRM systems would be an advantage.

This is a full-time, office-based position in Watford, Hertfordshire, working Monday to Friday, 8:30am-5:00pm. The role offers a salary of £26,000 - £29,000 per annum, dependent on experience, plus a generous monthly bonus scheme following successful completion of probation. Additional benefits include 20 days' annual leave, increasing with service to 25 days, five personal days, a wellness day, your birthday off, group life assurance, a pension scheme, subsidised on-site meals, paid sick days and regular office socials. If this role sounds like something of interest, we would love to hear from you!