Operations & Client Service Coordinator

TigerRisk Partners, LLC.; Rugby; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

Howden Risk Advisory in Rugby is seeking an Operations Administrator to provide high-quality administrative and operational support across the team. You will coordinate client documentation, manage diaries and enquiries, and assist with invoicing and supplier administration, ensuring data quality and SLA adherence.

The role requires strong organisational skills, attention to detail, and a proactive approach to process improvement.

Qualifications

• Strong administrative and organisational skills with the ability to manage multiple tasks, priorities and deadlines effectively.
• A high level of accuracy when processing information, reviewing documentation, maintaining records and completing financial or system-based activities.
• A professional and service-focused approach with an understanding of client experience and satisfaction.

Responsibilities

• Provide comprehensive administrative support across the Operations function, ensuring activities are completed accurately and within timescales.
• Prepare, review, format and issue client documentation ensuring accuracy and adherence to standards.
• Manage incoming calls, emails and operational enquiries professionally and efficiently.
• Manage designated diaries, coordinating meetings, appointments and travel while considering client requirements and priorities.
• Process invoices accurately, maintain bordereaux and financial records, and track payments.
• Maintain accurate supplier records and monitor service requirements and issues.
• Follow operational policies, procedures and controls to support regulatory and governance requirements.
• Identify process inefficiencies and contribute to continuous improvement initiatives.

Skills

Administration

Attention to detail

Client service

Communication

MS Office

CRM systems

Data management

Time management

Teamwork

Continuous improvement

Business awareness

Job description

Howden Risk Advisory in Rugby is seeking an Operations Administrator to provide high-quality administrative and operational support across the team. You will coordinate client documentation, manage diaries and enquiries, and assist with invoicing and supplier administration, ensuring data quality and SLA adherence.

The role requires strong organisational skills, attention to detail, and a proactive approach to process improvement.