Operations Clerk

dnata; Manchester; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Free on-site parking

Various employee benefits

Job summary

dnata is seeking an Operations Admin Clerk to join the team in Manchester. You will liaise with internal departments to communicate meal changes, receive figures from airlines, and update the Cbase and other systems while ensuring accuracy and timely delivery.

You will work as part of a busy team, following daily schedules, and ensuring that information is shared with the right people. This seasonal, full-time role includes early and late shift patterns.

Qualifications

• Experience in the airline catering industry is desirable.
• Excellent customer service skills are essential.
• Proficient computer skills, including Excel and Word.
• Fluent English with strong written and spoken communication.
• Ability to solve problems and meet deadlines.
• Accurate, detail-oriented, and able to work on own initiative.
• Flexible with shift patterns (early/late).

Responsibilities

• Liaise with internal departments to communicate meal changes and aircraft moves.
• Receive meal figures from airlines and update DNATA IT systems.
• Enter aircraft changes into the system and notify departments.
• Maintain logs and ensure timely distribution of information.
• Communicate via phone, email, and PA system with departments and managers.
• Complete documentation, printing, and filing as required.
• Assist with billing preparation and verification of final figures.
• Adopt safety and compliance policies and procedures.

Skills

Customer service

Communication

Problem solving

Attention to detail

Independent work

Tools

Excel

Word

Cbase system

Job description

Operations Clerk

Department: Office

Employment Type: Seasonal - Full Time

Location: Manchester M90 5AF (FLIGHT)

Reporting To: Frances Ruddy

Compensation: £15.09 / hour

Description

An exciting opportunity has arisen for an Operations Admin Clerk to join the team based in Manchester.

The job holder will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes , aircraft swaps etc. The position will be responsible for receiving meal figures from airlines, checking updates, filing, entering onto Dnata IT systems and Airline owned IT Systems and organising any late meal increases as they come in and will ensure the provision of an accurate, consistent and quality service to our customers.

You will be an active team member, ensuring that all work is complete according to daily work schedules and that all information received is communicated to the right people in a timely manner.

About Us

As the global caterer of choice, dnata catering UK provides inflight catering to the worlds leading airlines. When serving these customers, we are also serving their customer and leaving a lasting impression on their travel experience. That is why our mission is to deliver the promises our customers make. We offer a comprehensive range of Inflight Catering, Onboard Retail and Logistics services across all of the UK’s major and regional airports. Our continual pursuit of innovation and excellence has secured the business of more than 80 of the industry’s biggest operators.

Key Responsibilities

• Retrieving all meal figures received via Email and customer specific systems for distribution to the relevant internal departments
• Updating and maintaining meal figures into Cbase system, print & check ACOs against system.
• Entering aircraft changes/movement details into Cbase system, informing all internal departments and supervisors.
• Follow up with all departments whilst liaising with dispatch with all relevant information
• Communicating via telephone, e-mail system, and PA system with all internal departments, and departmental Managers to ensure on time performance.
• Completing all increase logs, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, Creation of extra flights into Cbase, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.
• Printing of Cbase labels for all airlines.
• Accurately completing all relevant documentation
• Reporting any accidents or incidents and ensure any corrective actions are taken.
• Ensuring compliance with the company compliance policies.
• Filling documentation and other general filing, e-mailing, photocopying & faxing
• Liaising effectively with members of the Service Delivery team and other Departments
• Learning and Understanding all aircraft information for all the airlines
• Issuing of Security Seals, compliance paperwork

Please note your duties will include but are not limited to the above

Skills, Knowledge and Expertise

• Experience in the Airline catering industry - desirable
• Excellent customer service skills - essential
• Excellent Computer skills essential, including Excel and Word - essential
• Fluent in English with good verbal and written communication skills - essential
• Able to solve problems and work within strict deadlines - essential
• Able to deliver and improve upon set targets
• Able to work on your own initiativeSelf disciplined, reliable and accurate with a keen eye for detail
• Able to work as a team member and stand alone
• Flexibility in working hours
• Shifts are mixture of Earlies. 6-14, 6-16, 8-18
• Lates 12-20, 10-20
• Middle’s, 8-16 ‘ 9-17, 10-18
• As above shifts can be either 8 hrs or 10hrs
• Rolling Rosta

Benefits

• Free breakfast, lunch and dinner on site, including refreshments
• Free on-site parking
• £60 towards both, dental and optical cover through our Simply Health Cash Plan
• £150 if you Refer a Friend
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme
• Pension scheme and life cover
• Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues, 24 hours a day, seven days a week