Operations Change & Implementation Lead

GXO Logistics, Inc.; Peterborough; On-site; GBP 35,226 - 43,054; Full time

Benefits offered by this job

33 days annual leave including bank H

Company pension scheme

Life assurance

GP service access 24/7

Employee assistance programme

Job summary

GXO Logistics, Inc. is recruiting for an Operations Implementation Manager to join the Mountain Warehouse operation in Peterborough.

This full-time, permanent role is 5-from-7 shift pattern and focuses on delivering successful project implementations, process improvements and effective transition into day-to-day operations. You will lead change adoptions, coordinate with project teams and stakeholders, develop rollout plans and ensure teams are ready to adopt new ways of working.

Qualifications

• Previous experience in operations management, implementation, continuous improvement or project-led operational support within a logistics, distribution or eCommerce environment.
• Strong change management and stakeholder engagement skills, with the ability to influence and communicate effectively at all levels of the business.
• Proven experience delivering operational projects and embedding sustainable improvements within fast-paced environments.
• Advanced analytical and problem-solving skills, including experience interpreting operational data and producing performance reporting.

Responsibilities

• Act as the key link between project and operational teams, ensuring new processes, systems and initiatives are effectively transitioned into business-as-usual operations
• Lead implementation and change management activities across the operation, ensuring colleagues are engaged, informed and supported throughout the delivery process
• Develop and execute communication and rollout plans, ensuring all stakeholders understand upcoming changes, business impacts and operational requirements
• Drive operational readiness by coordinating training activities, supporting knowledge transfer and ensuring teams are fully equipped to adopt new ways of working
• Monitor post-implementation performance, analysing operational outputs and identifying opportunities to optimise processes, improve service delivery and maximise project benefits

Skills

Change management

Stakeholder engagement

Project delivery

Analytical skills

Operations leadership

Job description

GXO Logistics, Inc. is recruiting for an Operations Implementation Manager to join the Mountain Warehouse operation in Peterborough.

This full-time, permanent role is 5-from-7 shift pattern and focuses on delivering successful project implementations, process improvements and effective transition into day-to-day operations. You will lead change adoptions, coordinate with project teams and stakeholders, develop rollout plans and ensure teams are ready to adopt new ways of working.