Operations Centre Analyst

TXM Recruit; Langstone; Vor Ort; GBP 23.000 - 32.000; Vollzeit

Zusammenfassung

TXM Recruit is recruiting an Operations Centre Analyst for a leading UK technology and defence organisation. The role is based on-site in Havant, Hampshire, with a Monday–Friday 07:00–15:00 shift and a six-month initial contract.

You’ll monitor critical systems, respond to incidents and support daily IT operations, growing your technical knowledge with experienced colleagues. We welcome IT graduates, junior service desk professionals or technically minded customer-service specialists eager to

Qualifikationen

• Customer-facing experience in technical support or service desk roles.

Aufgaben

• Monitor servers, systems and alerts and respond per procedures.
• Log, prioritise and update incidents using service management tools.
• Assist investigations and escalate complex issues to specialists.
• Provide progress updates and maintain incident records.
• Assist with software rebuilds, configuration and deployments after failures.
• Update knowledge articles and operational reports.
• Support the Senior Operations Engineer and coordinate incidents.
• Identify improvements to service quality.

Kenntnisse

Customer service

Service desk

IT support

Problem solving

Attention to detail

Procedural follow-through

Jobbeschreibung

Operations Centre Analyst

Havant, Hampshire | Fully on-site

£20.00 per hour | Inside IR35 | Initial six-month contract

Monday–Friday, 07:00–15:00 | Possible extension

Build your career in IT operations

TXM Recruit is supporting a leading UK technology and defence organisation in recruiting an Operations Centre Analyst to join its Service Management team. This opportunity suits an IT graduate, junior service desk professional, or technically minded customer-service specialist looking to develop their career in IT operations. You’ll help monitor critical systems and networks, respond to incidents and support daily operations, developing your technical knowledge alongside experienced colleagues.

What you’ll be doing

• Monitoring servers, systems and operational alerts, identifying issues and responding in line with agreed procedures.
• Logging, prioritising and updating incidents through service management tools.
• Supporting technical investigations and escalating complex issues to specialist teams.
• Providing clear progress updates and maintaining accurate incident records.
• Assisting with software rebuilds, configuration and deployment following system failures.
• Updating knowledge articles, support documentation and operational reports.
• Supporting the Senior Operations Engineer with daily activities and incident coordination.
• Reviewing incidents and suggesting practical improvements to service quality.

What we’re looking for

Extensive commercial IT experience is not essential. We’re interested in candidates who can demonstrate:

• Previous customer-facing experience, ideally within technical support or a service desk.
• An enthusiasm for IT and a willingness to develop new technical skills.
• Clear communication and a helpful approach to supporting colleagues and customers.
• Strong attention to detail and a methodical approach to problem-solving.
• The ability to follow procedures and learn unfamiliar systems and applications.
• A proactive, adaptable approach, with reliable attendance and excellent timekeeping.

An IT qualification or relevant personal projects would be useful, but an interest in technology and a willingness to learn are equally welcome.

Working arrangements and contract

• Fully on-site in Havant, Hampshire.
• Monday–Friday, 07:00–15:00, with occasional shift coverage as required.
• £20.00 per hour, inside IR35.
• Initial six-month contract, with possible extension.
• Support and guidance from an established operational team.
• Two-stage interview process: Microsoft Teams followed by an on-site interview.

The successful candidate must complete BPSS screening before starting.