Operations Associate — Customer Success & Logistics (London)

Androlabs; Greater London; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Androlabs in London is seeking an Operations Associate to keep customer-facing operations running accurately, on time, and under control—owning the ticket queue, outbound order cycle, and the records that underpin everything. You will report to the Operations Lead, working closely with supply chain, quality, and finance teams to ensure smooth processing and compliance.

Ideal candidates have 2–5 years in operations or related roles, a sharp eye for detail, and strong written communication skills

Qualifications

• Required 2-5 years in an operations, customer support, order management, or logistics coordination role; experience in a regulated or detail-critical industry is a strong signal
• Demonstrable accuracy - you catch your own errors before anyone else does, and you check rather than assume
• Clear, complete written communication - you can explain a delay, a blocker, and a next step in a few sentences without being asked twice
• Sound priority

Responsibilities

• Own the Zoho Desk ticket queue - triage incoming requests, assign or resolve them, keep response times within target, and make sure nothing sits unanswered
• Follow up on pending order lines and late deliveries, giving customers and colleagues a clear written update on status, blockers, and next steps
• Support customer onboarding, making sure account and delivery requirements are captured correctly at the outset
• Be the confident, reliable point of contact for customers and carriers by phone and in writing
• Process outbound orders end to end, from entry through to despatch and delivery confirmation, chasing carriers and resolving exceptions as they arise
• Keep the Orders App accurate and current - transport references, delivery updates, and linked ticket numbers recorded correctly and on time
• Produce regular operational reporting on tickets, open actions, deadlines, and blockers, flagging problems early rather than after they evolve
• Maintain the compliance and quality records tied to outbound activity - GDP processes, QMS actions, complaint samples - and close out assigned actions within deadline
• Spot the recurring friction in the queue and the order process and propose or implement a fix

Job description

Androlabs in London is seeking an Operations Associate to keep customer-facing operations running accurately, on time, and under control—owning the ticket queue, outbound order cycle, and the records that underpin everything. You will report to the Operations Lead, working closely with supply chain, quality, and finance teams to ensure smooth processing and compliance.

Ideal candidates have 2–5 years in operations or related roles, a sharp eye for detail, and strong written communication skills