Operations Associate

Androlabs; Greater London; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Androlabs in London is seeking an Operations Associate to keep customer-facing operations running accurately, on time, and under control—owning the ticket queue, outbound order cycle, and the records that underpin everything. You will report to the Operations Lead, working closely with supply chain, quality, and finance teams to ensure smooth processing and compliance.

Ideal candidates have 2–5 years in operations or related roles, a sharp eye for detail, and strong written communication skills

Qualifications

• Required 2-5 years in an operations, customer support, order management, or logistics coordination role; experience in a regulated or detail-critical industry is a strong signal
• Demonstrable accuracy - you catch your own errors before anyone else does, and you check rather than assume
• Clear, complete written communication - you can explain a delay, a blocker, and a next step in a few sentences without being asked twice
• Sound priority

Responsibilities

• Own the Zoho Desk ticket queue - triage incoming requests, assign or resolve them, keep response times within target, and make sure nothing sits unanswered
• Follow up on pending order lines and late deliveries, giving customers and colleagues a clear written update on status, blockers, and next steps
• Support customer onboarding, making sure account and delivery requirements are captured correctly at the outset
• Be the confident, reliable point of contact for customers and carriers by phone and in writing
• Process outbound orders end to end, from entry through to despatch and delivery confirmation, chasing carriers and resolving exceptions as they arise
• Keep the Orders App accurate and current - transport references, delivery updates, and linked ticket numbers recorded correctly and on time
• Produce regular operational reporting on tickets, open actions, deadlines, and blockers, flagging problems early rather than after they evolve
• Maintain the compliance and quality records tied to outbound activity - GDP processes, QMS actions, complaint samples - and close out assigned actions within deadline
• Spot the recurring friction in the queue and the order process and propose or implement a fix

Job description

Location: Central London (3 days in office) Salary: £37,000-£45,000 Employment Type: Full-time, Permanent Experience Level: Associate (2-5 Years)

What is Androlabs?

Androlabs is the first pharmaceutical company that is entirely dedicated to men. Founded in February 2021 and headquartered in London, Androlabs is a fast-growing and ambitious scaleup company. Our medicines are commercialised in 20+ countries throughout Europe, the UK and Australia.

What is our mission and how do we work?

Gender disparities in health awareness and access to routine check-ups and treatment can result in excess preventable deaths and illness. Globally, nearly twice as many male deaths are considered preventable compared to females, contributing to the concerning statistic that men live, on average, five years less than women.

At Androlabs, our mission is to close the male life expectancy gap by tackling these issues head-on. We partner with healthcare professionals who treat patients daily and lead initiatives to raise awareness of men's health, improve education, and remove barriers to care.

We have already launched the first-ever men's health pub, developed a leading patient education platform, built a HCP zone with CPD-accredited learning, convened scientific advisory committee meetings with 17 of Europe's top KOLs, and facilitated publications that have evolved the field of men's health treatment. By putting patients first and adopting a science-led approach, we are reshaping the traditional pharma model to deliver better outcomes across men's health.

We are a diverse team of ~40 people are based across 7 countries, and speak more than 14 languages.

We are profitable, growing, and have big ambitions to create a world-leading men's health company that makes a difference in society. At Androlabs, our core values- Knowledge and Transparency, Agency, First Principle Thinking & Humility -guide our actions every day. They shape our daily operations and interactions. Whether it's empowering a colleague with the right information, proactively addressing challenges, or embracing feedback, we live these values every day to ensure that Androlabs is a place where innovation thrives, and excellence is the norm.

Androlabs is part of Tithonia Group, an entrepreneurial life sciences company.

The Role

We are looking for an Operations Associate to join our growing team. You will be the person who keeps our customer-facing operations running accurately, on time, and under control - owning the ticket queue, the outbound order cycle, and the records that underpin everything. You will report to the Operations Lead and work closely with our supply chain, quality, and finance teams.

What You'll Be Doing

Ticket Management & Customer Communication

Own the Zoho Desk ticket queue - triage incoming requests, assign or resolve them, keep response times within target, and make sure nothing sits unanswered

Follow up on pending order lines and late deliveries, giving customers and colleagues a clear written update on status, blockers, and next steps

Support customer onboarding, making sure account and delivery requirements are captured correctly at the outset

Be the confident, reliable point of contact for customers and carriers by phone and in writing

Order Processing & Operations

Process outbound orders end to end, from entry through to despatch and delivery confirmation, chasing carriers and resolving exceptions as they arise

Keep the Orders App accurate and current - transport references, delivery updates, and linked ticket numbers recorded correctly and on time

Produce regular operational reporting on tickets, open actions, deadlines, and blockers, flagging problems early rather than after they evolve

Compliance, Quality & Continuous Improvement

Maintain the compliance and quality records tied to outbound activity - GDP processes, QMS actions, complaint samples - and close out assigned actions within deadline

Spot the recurring friction in the queue and the order process and propose or implement a fix

Who You Are and What You Bring

Required 2-5 years in an operations, customer support, order management, or logistics coordination role; experience in a regulated or detail-critical industry is a strong signal

Demonstrable accuracy - you catch your own errors before anyone else does, and you check rather than assume

Clear, complete written communication - you can explain a delay, a blocker, and a next step in a few sentences without being asked twice

Sound prioriti