Operations Associate

Lime; West Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

Lime seeks an Operations Associate in the West Midlands, UK, to supervise warehouse activities and coordinate field teams for our growing shared micromobility fleet. This onsite role focuses on fleet readiness, safety and service quality while partnering with cross-functional colleagues to serve the region.

You will hire and coach staff, define processes, monitor KPIs, and resolve incidents with a data-driven mindset.

Qualifications

• 1–3 years of professional work experience in operations.
• Experience leading teams or groups preferred.
• Strong familiarity with the West Midlands, UK region and its operational needs.
• Grit and an entrepreneurial spirit with the ability to work in ambiguity.
• High-energy decision maker with a data-driven, cost-conscious mindset.
• Fluent verbal and written English.
• Proficient in Excel and Google Sheets; Tableau and SQL knowledge is a bonus.

Responsibilities

• Hire, train, and coach mechanics and fleet staff for deploying and retrieving vehicles.
• Build a safe, compliant warehouse that supports a fully operational fleet for West Midlands.
• Define new processes and best practices to drive operational excellence.
• Partner with cross-functional teams on projects to expand in your region.
• Define and monitor KPIs measuring profitability, revenue, and operations.
• Provide incident management and customer issue investigation support.
• Collaborate with Government Relations on regulatory and safety issues.
• Maintain relationships with customers, regulators, employees, and Lime management.
• Collaborate with Engineering and Product to drive local revenue initiatives.

Skills

Team leadership

Data-driven decision making

English fluency

Tools

Excel

Google Sheets

Tableau

SQL

Job description

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our West Midlands, UK. Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in West Midlands, UK..

This is a warehouse-based position that requires an onsite presence during assigned business hours.

What You’ll Do:

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle

• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for West Midlands, UK.

• Define new processes and best practices to drive operational excellence within the warehouse

• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)

• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)

• Provide complaint management and customer incidents investigation support

• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues

• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About You:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position

• Experience leading teams or groups preferred

• Demonstrated expertise with the West Midlands, UK. region and ability to anticipate operational needs and/or challenges within this area

• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment

• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset

• Fluent verbal and written English language skills

• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data

• Excellent communication and stakeholder management skills

• US/Canada Based: Valid driver license and clean driving record

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Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.