West Midlands Onsite Operations Lead

Lime; West Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

Lime seeks an Operations Associate in the West Midlands, UK, to supervise warehouse activities and coordinate field teams for our growing shared micromobility fleet. This onsite role focuses on fleet readiness, safety and service quality while partnering with cross-functional colleagues to serve the region.

You will hire and coach staff, define processes, monitor KPIs, and resolve incidents with a data-driven mindset.

Qualifications

• 1–3 years of professional work experience in operations.
• Experience leading teams or groups preferred.
• Strong familiarity with the West Midlands, UK region and its operational needs.
• Grit and an entrepreneurial spirit with the ability to work in ambiguity.
• High-energy decision maker with a data-driven, cost-conscious mindset.
• Fluent verbal and written English.
• Proficient in Excel and Google Sheets; Tableau and SQL knowledge is a bonus.

Responsibilities

• Hire, train, and coach mechanics and fleet staff for deploying and retrieving vehicles.
• Build a safe, compliant warehouse that supports a fully operational fleet for West Midlands.
• Define new processes and best practices to drive operational excellence.
• Partner with cross-functional teams on projects to expand in your region.
• Define and monitor KPIs measuring profitability, revenue, and operations.
• Provide incident management and customer issue investigation support.
• Collaborate with Government Relations on regulatory and safety issues.
• Maintain relationships with customers, regulators, employees, and Lime management.
• Collaborate with Engineering and Product to drive local revenue initiatives.

Skills

Team leadership

Data-driven decision making

English fluency

Tools

Excel

Google Sheets

Tableau

SQL

Job description

Lime seeks an Operations Associate in the West Midlands, UK, to supervise warehouse activities and coordinate field teams for our growing shared micromobility fleet. This onsite role focuses on fleet readiness, safety and service quality while partnering with cross-functional colleagues to serve the region.

You will hire and coach staff, define processes, monitor KPIs, and resolve incidents with a data-driven mindset.