Operations Associate

Bondsmith; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic early-stage fintech startup dedicated to helping customers maximize their savings through innovative solutions. As an Operations Associate, you'll manage key operational processes, ensuring accuracy and compliance while working in a fast-paced environment. This role offers the chance to make a significant impact in a growing company, where your contributions help shape the future of financial services. With a focus on continuous improvement and customer satisfaction, you'll thrive in a culture that values ownership and adaptability. If you're passionate about technology and problem-solving, this is the perfect opportunity for you.

Benefits

Competitive Salary

Healthcare

Pension Scheme

Share Scheme Participation

Fun and Social Office

Deliveroo for Working Late

Qualifications

• Experience in operations or back-office functions in financial services.
• Strong attention to detail and accuracy in data handling.

Responsibilities

• Manage core operational processes including order and payment processing.
• Collaborate with teams to resolve issues and enhance operational workflows.

Skills

Operations Management

Payment Processing

Regulatory Compliance

Data Entry Accuracy

Communication Skills

Education

Bachelor’s Degree

Tools

Excel

Jira

SQL

Job description

About us

Bondsmith is a fast growing platform focused on helping customers make the most of their savings by offering access to a wide range of deposit products.

We work with financial institutions like wealth managers, fintechs, banks, and advisors, providing them with tools to get better returns on cash, engage more effectively with clients, and simplify their operations. Our goal is to help savers get the most out of their cash.

At Bondsmith, our core values are rapid and continuous improvement, delivering good customer outcomes, and taking end to end ownership. Our team is made up of experienced professionals who are passionate about delivering excellent service and finding new ways to solve challenges in financial services. Joining us means working in a fast-paced environment where you will be making an impact on the financial lives of thousands of savers.

We’re regulated by the Financial Conduct Authority in the UK.

Job overview:

We’re looking for a proactive and detail-oriented Operations Associate to join our growing team at Bondsmith. Our platform helps customers maximise their savings across a range of partner banks and financial products. As part of a mission-driven, fast-paced fintech environment, you'll play a key role in ensuring smooth day-to-day operations while supporting compliance, efficiency, and customer satisfaction.

What you'll be doing:

• Managing and executing core operational processes, including order processing, payment flows, reconciliations, operational queries and account maintenance.
• Managing order and payment processing for deposits, withdrawals, and account transfers—ensuring accuracy, timeliness, and regulatory compliance
• Assisting with internal and external reporting, including regulatory reports, management information, and operational performance tracking
• Collaborating with Compliance, Engineering and other teams to resolve issues and continuously improve our operational workflows.
• Assisting with onboarding of partner banks and new financial products.
• Assisting with the management of queries from our partner banks and distributors, and ensuring queries are answered promptly and efficiently
• Continuously identifying opportunities to streamline and automate operational workflows and supporting the implementation and optimisation of operational systems, tools, and automation, whilst maintaining control and oversight standards
• Maintaining accurate records and contributing to audits and internal reviews.
• Identifying, escalating and remediating operational risks or incidents in a timely manner.
  
  

Requirements:

• Bachelor’s degree
• Prior experience in operations, payments, or back-office functions within a regulated financial services or fintech environment.
• Good understanding of how payments, reconciliations, and client money safeguarding work
• Familiarity with regulatory frameworks, including FCA e-money and CASS rules.
• Strong attention to detail and high accuracy in data entry and record-keeping.
• Excellent communication skills and the ability to work cross-functionally and with Clients.
• Proficiency in tools like Excel, Jira; experience with SQL or other data tools is advantageous.
  
  

Ideal type of person:

• You're curious, organised, love solving problems and technology — especially when it comes to improving processes.
• You’re comfortable working in a regulated environment and understand the importance of doing things the right way, not just the fast way.
• You take ownership and pride in your work, even when it’s behind the scenes.
• You’re adaptable and thrive in a fast-changing, startup-like atmosphere.
• You enjoy learning and are always looking to expand your understanding of how things work.
  
  

What makes Bondsmith unique

• Early-stage startup: You will join an early-stage startup with less than 50 members. This means you’ll have an opportunity to make a real impact and shape the future of Bondsmith.
• Customer demand: Unlike other startups who are still finding their way and pivoting on products, we have strong demand from our enterprise clients for our products, we just need to keep building them.
• Next fintech growth story: We are doubling in headcount year on year and hiring across a range of positions
  
  

Company Benefits

• Competitive salary
• Healthcare
• Pension scheme
• Share scheme participation
• All the right equipment to make sure you’re working at your best
• Fun and social office in Shoreditch
• Deliveroo for working late in the office