Operations Assistant - Reception

David Lloyd Leisure Ltd; Portsmouth; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free Club Membership for you and your/

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training Discounts

Wagestream App: Get paid on demand!

Benefits Suite access

Job summary

David Lloyd Clubs in Port Solent is seeking a Receptionist to welcome members and manage their queries and bookings both face to face and by telephone, while keeping the reception area pristine and aligned with brand standards.

You will contribute to a premium member experience through excellent service, teamwork, and a welcoming atmosphere. The role supports career development within a leading health and wellness group.

Qualifications

• Experience in customer-facing roles.
• Strong communication and collaboration skills.
• Able to thrive in a fast-paced environment.

Responsibilities

• Welcome members and manage queries and bookings both in person and over the phone.
• Maintain a clean and presentable reception area to brand standards.
• Provide premium experience by delivering exceptional service and solutions to members.

Skills

Customer service

Team player

Communication

Fast-paced environment

Job description

£13.30 per hour Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do.

We are on the look out for a passionate Receptionist to join our team! As a Receptionist, you will welcome our members and provide a premium experience by managing their queries and bookings both face to face and by telephone, all whilst keeping the reception area clean, tidy, and presented to brand standards.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you

As a Receptionist, we are looking for someone who:

• Has an overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced environment
• Join us and help us create a thriving and inclusive culture

Together, we’re more than a Club!

Port Solent

With over 150 clubs across the UK & Europe, David Lloyd Clubs is the leading premium health & wellness group.