Operations Assistant - Reception

David Lloyd Clubs; Portsmouth; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free family membership

Food & drinks discount

Swimming & tennis discounts

Career advancement

Get paid on demand

Benefits suite access

Job summary

David Lloyd Clubs in Portsmouth is seeking a Receptionist to welcome members and manage queries and bookings, both in person and by phone. You will maintain a polished reception area and uphold brand standards to deliver a premium experience.

The role requires a passion for customer service, strong teamwork and communication, and the ability to thrive in a fast-paced environment. We offer a welcoming, inclusive culture and opportunities for growth.

Qualifications

• Passion for customer service is essential.
• Team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome members and provide a premium experience by addressing queries and bookings.
• Assist with bookings face-to-face and by telephone.
• Maintain a clean reception area aligned with brand standards.

Skills

Customer service

Team player

Communication

Fast-paced environment

Job description

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Receptionist to join our team!

As a Receptionist, you will welcome our members and provide a premium experience by managing their queries and bookings both face to face and by telephone, all whilst keeping the reception area clean, tidy, and presented to brand standards.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some Of Our Perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About You

As a Receptionist, we are looking for someone who:

• Has an overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced environment

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!