Operations Assistant - Reception

David Lloyd Clubs Ltd; Coventry; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Free Club Membership for you and your-

Job summary

David Lloyd Clubs Coventry is seeking a friendly Receptionist to welcome members and deliver a premium experience. You will handle queries and bookings in person and over the phone while maintaining a clean, well-presented reception aligned with brand standards.

Join a dynamic team at Europe’s leading premium health and wellness group, with perks including free club membership for you and family, food and drink discounts, and career progression through internal training.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to manage multiple tasks with a smile under pressure.

Responsibilities

• Welcome members and manage queries and bookings in person and by telephone.
• Maintain a clean, tidy reception area in line with brand standards.
• Provide a premium experience and support club operations as required.

Skills

Customer service excellence

Team player

Communication skills

Fast-paced environment

Job description

£13.0 Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Receptionist to join our team! As a Receptionist, you will welcome our members and provide a premium experience by managing their queries and bookings both face to face and by telephone, all whilst keeping the reception area clean, tidy, and presented to brand standards.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Has an overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced environment

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Coventry With over 150 clubs across the UK & Europe, David Lloyd Clubs is the leading premium health & wellness group.