Administrator

HR GO Recruitment; Sittingbourne; On-site; GBP 21,000 - 26,000; Full time

Job summary

HR GO Recruitment is seeking a reliable Administrator to join our team in Sittingbourne on a temporary maternity cover basis. The role supports everyday operations and provides essential administrative and customer support across a range of tasks.

You will handle email correspondence, data entry, customer enquiries by phone and email, and support invoices with the finance team. The position requires accuracy, organisational skills, and the ability to work independently under pressure.

Qualifications

• Proven experience in an administrative or customer service role.
• Strong email management and call-handling skills.
• High level of accuracy and attention to detail for data entry and processing contracts.
• Experience handling invoice queries or liaising with finance teams.
• Excellent verbal and written communication skills.

Responsibilities

• Manage incoming and outgoing email correspondence, prioritising and escalating where necessary
• Accurate and timely data entry into internal systems and databases
• Provide excellent customer service via phone and email, handling enquiries professionally
• Investigate and resolve invoice queries in liaison with finance and customers
• Support onboarding of new customers, including processing new customer contracts and relevant documentation
• Call taking and routing; logging calls and actions in line with team procedures

Skills

Email management

Call handling

Data entry accuracy

Customer service

Communication skills

Job description

We are looking for a reliable and organised Administrator to join the team on a temporary maternity cover basis. This role offers the opportunity to provide essential administrative and customer support across a range of tasks, ensuring smooth day-to-day operations.

Key responsibilities

• Manage incoming and outgoing email correspondence, prioritising and escalating where necessary
• Accurate and timely data entry into internal systems and databases
• Provide excellent customer service via phone and email, handling enquiries professionally
• Investigate and resolve invoice queries in liaison with finance and customers
• Support onboarding of new customers, including processing new customer contracts and relevant documentation
• Call taking and routing; logging calls and actions in line with team procedures

Skills and experience required

• Proven experience in an administrative or customer service role
• Strong email management and call-handling skills
• High level of accuracy and attention to detail for data entry and contract processing
• Experience managing invoice queries or working with finance teams
• Excellent verbal and written communication skills
• Ability to multitask, prioritise and work independently under pressure