Operations Assistant (12m FTC)

Bionic Services Limited; Chelmsford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Bionic Services Limited is seeking an Operations Assistant for the Think Business Finance team. This pivotal role involves ensuring smooth operations by supporting sales agents and managing customer applications. The ideal candidate will be highly organized, detail-oriented, and a confident communicator. Bionic offers competitive benefits including private healthcare, generous annual leave, and opportunities for career advancement.

Benefits

Private healthcare cover

Employee Assistance Programme

25 days annual leave plus 8 bank holidays

Flexible working options

Life assurance

Cycle to work scheme

Highflyers incentive

Qualifications

• Highly organised, able to manage multiple tasks.
• Strong attention to detail.
• Confident communicator.
• Proactive problem-solver.

Responsibilities

• Check applications for accuracy before submission.
• Track and update the status of active applications.
• Support sales by matching customers with appropriate lenders.
• Negotiate with lenders for funding offers.
• Manage the team's shared inbox.

Skills

Organisational Skills

Attention to Detail

Communication Skills

Problem-Solving

Adaptability

Education

Experience in admin, operations, or support role

Job description

*This is a 12m Fixed Term Contract*

We are looking for an Operations Assistant to join the Think Business Finance team – the specialist business finance division of Bionic, the UK’s number one business comparison and switching service.

At Think Business Finance, we help small and medium-sized businesses across the UK access fast, flexible funding so they can grow, invest, and thrive. As of Bionic, our mission is to make it radically easier to run a small business by combining world-class human service with smart technology and data.

Our Operations Assistants play a vital role in the success of our team, acting as the backbone of the team pod, and ensuring the smooth day-to-day running of our operations. This is a key role supporting our sales agents and ensuring that applications progress efficiently and to the highest standards.

Day-to-Day Responsibilities:

• Check applications carefully to make sure everything is correct and complete before sending them to lenders.
• Keep track of all active applications, making sure they move forward smoothly and on time.
• Support the sales team by helping match customers with the right lenders and providing up-to-date product knowledge.
• Update the team on progress, making sure everyone knows the status of applications and that deadlines are met.
• Be the main contact for lenders, building strong relationships and working closely with them to get the best results.
• Negotiate with lenders to secure the best possible funding offers for our customers.
• Help gather documents or information from sales agents or clients when lenders request them.
• Manage your team’s shared inbox, making sure queries and tasks are handled quickly.
• Keep our ThinkApp up to ensure all information reflects the current position of each application

About You:

• You’re highly organised and able to manage multiple tasks at once.
• You have strong attention to detail and take pride in getting things right the first time.
• You’re a confident communicator – clear, concise, and comfortable working with both internal teams and external partners.
• You’re a natural problem-solver who can think quickly and stay calm under pressure.
• You’re proactive, always looking for ways to improve processes and move things forward.
• You’re comfortable using systems and quick to learn new tools and technologies.
• You have some experience in an admin, operations, or support role – ideally in a fast-paced or customer-focused environment (desirable).

About Bionic Group

Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

Enhance your health & wellbeing

• Private healthcare cover

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

• Eyecare scheme

Taking time away from work ️

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure

• 1 paid family/religious day of leave per year - following successful probation period

• 1 paid charity volunteering day per year

• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments

• Enhanced maternity, paternity or shared parental leave

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

• Flexible working options & a hybrid work approach

Financial wellbeing

• Auto-enrolled salary sacrifice pension scheme

• Life assurance

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure

• Cycle to work scheme

Recognition

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition

• Long service awards