Operations Assistant (12m FTC)

Bionic; Chelmsford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Bionic seeks an Operations Assistant for their Think Business Finance team. This role is vital for ensuring efficient operations, including reviewing applications, assisting sales agents, and managing relationships with lenders. The company offers various benefits, including private healthcare and enhanced leave options.

Benefits

Private healthcare

Employee Assistance Programme

Annual leave of 25 days plus bank holidays

Paid family/religious leave

Enhanced parental leave

Flexible working options

Retirement plans

Recognition programs

Qualifications

• Experience in administration, operations, or support roles preferred, especially in customer-focused environments.
• Ability to manage multiple tasks simultaneously and a commitment to accuracy.

Responsibilities

• Review applications thoroughly to ensure accuracy before submission.
• Monitor active applications ensuring timely progress.
• Assist sales team with matching clients to lenders and maintaining strong relationships.

Skills

Organizational skills

Attention to detail

Communication

Problem-solving

Technological aptitude

Job description

*This is a 12m Fixed Term Contract*

We are looking for an Operations Assistant to join the Think Business Finance team, the specialist business finance division of Bionic, the UK's leading business comparison and switching service.

At Think Business Finance, we assist small and medium-sized UK businesses in accessing quick, flexible funding to support growth, investment, and success. As part of Bionic, our mission is to make it significantly easier to operate a small business through a combination of excellent human service, innovative technology, and data.

Our Operations Assistants are crucial to our success, serving as the backbone of our team, ensuring smooth daily operations. This role supports our sales agents and ensures applications are processed efficiently and accurately.

Responsibilities

• Review applications thoroughly to ensure accuracy and completeness before submission to lenders.
• Monitor active applications, ensuring timely progress and resolution.
• Assist the sales team by matching clients with suitable lenders and providing current product knowledge.
• Update team members on application statuses and meet deadlines.
• Maintain strong relationships with lenders, collaborating closely to achieve optimal results.
• Negotiate funding offers with lenders on behalf of clients.
• Gather necessary documents or information from sales agents or clients as requested by lenders.
• Manage the shared inbox, ensuring queries and tasks are addressed promptly.
• Keep the ThinkApp updated to reflect the current status of each application.

Candidate Profile

• Highly organized with the ability to manage multiple tasks simultaneously.
• Detail-oriented with a commitment to accuracy.
• Confident communicator, clear and concise, comfortable working with internal teams and external partners.
• Problem-solver who remains calm under pressure and thinks quickly.
• Proactive, seeking continuous process improvements.
• Technologically adept, quick to learn new systems and tools.
• Experience in administration, operations, or support roles preferred, especially in fast-paced or customer-focused environments.

Benefits

At Bionic Group, we offer numerous benefits to support your health, family, financial wellbeing, and recognition:

• Private healthcare, Employee Assistance Programme, eyecare schemes
• Annual leave of 25 days plus UK bank holidays, with options to buy/sell days
• Paid family/religious leave and charity volunteering days
• Enhanced parental leave, wedding leave, and flexible working options
• Retirement plans, life assurance, season ticket loans, and cycle-to-work scheme
• Recognition programs including highflyers incentive, awards, and celebrations