Operations Assistant

Applefields School; Selby; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance 28–34 days + public

Pension scheme

Salary sacrifice

Learning and development

Health Assured

Job summary

North Yorkshire Council's Integrated Passenger Transport Operations Team in Selby is seeking an Operations Assistant to help coordinate thousands of journeys and support drivers and passenger assistants daily. The role involves responding to requests, deputising for the Operations Officer, and advising crews on rotas, incidents, and service standards.

A full UK Driving Licence is desirable but not essential for this position. The post is fixed term for 12 months with a view to becoming permanent.

Qualifications

• DBS background check may be required for appointment.
• Full UK Driving Licence is desirable but not essential.

Responsibilities

• Assisting the Operations Officer in responding to transport requests from colleagues and customers.
• Deputise for the Operations Officer when required to supervise drivers and passenger assistants.
• Provide daily operational advice on rotas, scheduling, vehicle safety, health and safety, and service standards.
• Maintain up-to-date vehicle schedules and monitor to ensure cost-effective, reliable operation.
• Distribute passenger information and care plans to crews with accurate information.
• Ensure vehicles have adequate stocks of sundries and equipment.
• Respond to unforeseen events with solutions to maintain service delivery.

Job description

Contract: Fixed Term - 12 month contract with view to being made permanent

Hours: 37 hours per week, with occasional weekends

Location: Selby, North Yorkshire

Ready to keep our community moving? Are you the kind of person who naturally looks out for others and loves working as part of a close-knit team? Join our Selby-based hub as our Operations Assistant and help orchestrate thousands of vital journeys every single day.

Across North Yorkshire, our Integrated Passenger Transport Operations Team keeps our community moving. Our extensive network of more than 120 vehicles, mainly minibuses, and approximately 340 drivers and passenger assistants work tirelessly to deliver safe, reliable transport where it’s needed most. From providing essential school and social care transport services to providing local bus connections, we help people access learning, employment, and social centres, we ensure nobody gets left behind.

We bridge the gap to critical community hubs, enabling independent access to education, supported employment, and day centres, and other meaningful activities in our community. The team delivers approximately 800,000 passenger journeys per year including 20,000 wheelchair user journeys.

The role

• Assisting the Operations Officer in responding to transport requests from colleagues in Integrated Passenger Transport and customers requesting trips
• Deputise for the Operations Officer when required to ensure general supervision of drivers and passenger assistants
• Provide daily operational advice to drivers and passenger assistants on matters including rotas, changes to scheduling/incidents, vehicle safety, general health and safety and operational service standards
• To maintain accurate up to date schedules for the vehicles and monitor those schedules to ensure the cost effective and reliable operation of the fleet
• Monitor the distribution of passenger information and care plans to ensure bus crews have accurate information
• Ensure that vehicles have adequate stocks of sundries and equipment
• Respond to unforeseen events by providing solutions to ensure service delivery, for example, respond to absences, vehicle breakdowns or traffic delays

Working hours

Start times are either 7:00am or 8:30am, with lunch breaks of 30 minutes or 1 hour.

A full UK Driving License is desirable but not essential for this position.

What can we offer you?

• Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays
• Pension: save for your retirement with our generous local government pension scheme
• salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured - confidential help and support for your wellbeing

This post involves access to vulnerable service users and if you were offered the position, you would be required to undergo an Enhanced DBS (Disclosure and Barring Service) background check.

Enhanced Level DBS Disclosure is required for appointment to this post. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds