Operations Assistant

Howett Thorpe; Farnham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A well-established logistics company is seeking a proactive Operations Assistant to support the Operations Director. This role involves managing client communications, conducting administrative tasks, and maintaining office operations. Candidates should possess exceptional organizational skills and a good command of English, both written and verbal. The position offers a competitive salary, ongoing training, and opportunities for progression within a supportive team environment.

Benefits

Competitive salary with performance-related bonuses

Ongoing training and professional development

Progression opportunities

Free onsite parking

Supportive team environment

25 days annual leave plus bank holidays

Company pension scheme

Stable employment

Qualifications

• Impeccable written and verbal English skills.
• Advanced proficiency in MS Office.
• High attention to detail with a methodical work approach.

Responsibilities

• Support Operations Director and manage client communications.
• Maintain records and prepare reports.
• Coordinate site visits and manage office supplies.

Skills

Organisational skills

Time management

Verbal communication

Written communication

Attention to detail

Proactivity

Team Collaboration

Tools

MS Office

CRM platforms

CMS platforms

Job description

Our client, a well-established logistics company, working with major clients across the UK and EU, is seeking a capable and proactive Operations Assistant to support their Operations Director and assist in the smooth running of the Operations department. This is a key role that requires exceptional organisation, a strong work ethic, and the ability to handle varied responsibilities within a busy logistics operation.

The role is fully office based and the successful candidate must have a driving licence and vehicle due to the rural location. Working hours are 9 am to 5 pm, Monday to Friday, although there is flexibility available.

Operations Assistant – Benefits

• Competitive salary with performance-related company bonuses.
• Ongoing training and professional development.
• Progression opportunities within a growing business.
• Free onsite parking.
• Supportive and friendly team environment.
• 25 days annual leave plus bank holidays.
• Company pension scheme.
• Stable, long-term employment in a thriving logistics business.

Operations Assistant – About The Role

• Provide support to the Operations Director.
• Act as a key point of contact for selected client accounts.
• Handle incoming calls and emails, responding or redirecting as appropriate.
• Draft and send emails and correspondence with excellent grammar and tone.
• Prepare and maintain spreadsheets, records, and reports.
• Manage and update electronic and paper-based files and systems.
• Monitor and respond to quote requests.
• Produce and distribute delivery paperwork.
• Assist in coordinating site visits and verifying documentation.
• Process and track holiday requests, timesheets, and work records.
• Support invoice preparation by logging completed jobs and requesting purchase orders.
• Conduct regular checks on licence verifications.
• Organise, maintain, and order office supplies, uniforms, and first aid kits.
• Support internal health & safety initiatives, including fire alarm testing and online training.
• Offer hospitality to visiting clients or partners as required.
• Complete ad-hoc administrative tasks to support wider team needs.

The successful Operations Assistant will have:

• Impeccable written and verbal English, with excellent grammar.
• Strong organisational and time management skills.
• Confident email and telephone communicator.
• Advanced proficiency in MS Office (particularly Excel, Word, and Outlook).
• Experience using CRM or CMS platforms desirable (training provided).
• Previous financial/admin/accounting experience desirable.
• High attention to detail and ability to work methodically.
• Comfortable working both independently and within a close-knit team.
• Flexible, proactive, and responsive to changing priorities.
• Discreet and professional, with a strong understanding of confidentiality.