Golf Operations Assistant

Get Golfing; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Get Golfing is seeking a Golf Operations Assistant to enhance the overall customer and member experience at our charity-driven golf facility. The assistant will support daily operations, manage golf bookings, and ensure top-notch service and upkeep of facilities. Ideal candidates will have a passion for golf, strong customer service skills, and the ability to work in a dynamic environment. This entry-level role offers an exciting opportunity to engage with the community while contributing to our mission of making golf accessible for all.

Benefits

Pension Plans

Training & Development

Free Golf

50% discount on food and beverage

Staff referral programme

Qualifications

• Experience in golf operations management.
• Strong customer engagement skills.
• Genuine passion for golf.

Responsibilities

• Optimize tee-time reservations for maximum revenue.
• Maintain golf retail inventory and essential equipment.
• Provide excellent customer service to members and guests.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Golf knowledge

Tools

Golf Manager software

Microsoft Office Suite

Job description

1 month ago Be among the first 25 applicants

About Get Golfing

Get Golfing is a charity with a purpose to improve lives through golf, a mission to make its courses and clubhouses accessible to all, and a vision for its sites to be central to the communities it serves.

About Get Golfing

Get Golfing is a charity with a purpose to improve lives through golf, a mission to make its courses and clubhouses accessible to all, and a vision for its sites to be central to the communities it serves.

Our business model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that "our courses are for golfers while our clubhouses are for everyone".

Please see: https://www.getgolfing.org

Role Purpose

The Golf Operations Assistant will support the Gold Operations Manager in ensuring a smooth and efficient operation for all users of the golf course, ensuring attentive and efficient service while enhancing the overall customer and member experience. The Golf Operations Assistant will be responsible for maintaining Get Golfing's golf management software, ‘Golf Manager', to ensure a high-quality experience for the club's members, guests and visitors.

Overall Responsibilities

• Daily Golf Operations
  
  

Optimise tee-time reservations to maximise revenues, ensure efficient course flow and an optimal customer experience, including implementing Get Golfing's ‘pairing up' policy in maximise playing opportunities. Monitor pace of play and assist in enforcing course policies.

• Golf Retail
  
  

Contribute to the companies golf retail, ensuring that the shop inventory is well presented. Ensure the upkeep and maintenance of golf buggies, rental clubs, and other essential equipment, ensuring they remain in excellent working condition. At all times ensure buggy rentals have signed liability forms.

• Deliver Exceptional Customer Service
  
  

Provide excellent customer service to all members and guests. Address customer inquiries, concerns, and complaints professionally, ensuring prompt resolution of any issues to maintain high levels of integrity. Take the lead on fostering a welcoming and inclusive environment that enhances the overall clubhouse and golfing experience.

• Administrative Support
  
  

Process payments, memberships, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals, and sales.

Assist with reporting and documentation as needed whilst.

Requirements

Skills & Knowledge

• Experience in golf operations management
• Exceptional customer service and communication skills, ensuring positive interactions with members, guests, visitors, and colleagues
• Strong customer engagement skills, ability to build strong working relationships and resolve issues and complaints
• Genuine passion for golf, coupled with a deep understanding of the game, rules, and overall industry landscape
• Proficiency in ‘Golf Manager' software and Microsoft Office Suite
• Strong organisational, customer and problem-solving skills to handle multiple tasks and prioritise effectively
• Excellent influencing and interpersonal skills
  
  
  

Approach

• A passion for golf and a basic knowledge of the sport
• Excellent customer service skills with a friendly and approachable demeanor
• Strong organisational skills with the ability to handle multiple tasks and prioritize effectively
• Good communication and interpersonal skills to interact with golfers and staff members
• Basic computer skills and familiarity with golf management systems
• Flexibility to work shifts, including weekends and holidays
  
  
  

Benefits

• Pension Plans
• Training & Development
• Free Golf
• 50% discount on food and beverage
• Staff referral programme
  
  

If you would like to join our team, are passionate about golf and customer service and can bring your style and expertise to our forward-thinking golf club, we would love to hear from you!

Shift patterns would vary across the week from 5.30am through until 10pm with split shifts of early and later starts throughout the summer with shifts across the year dependent on sunlight and weather.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Get Golfing by 2x

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