Operations Assistant

Cardiff Metropolitan University; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Library and digital services access

Subsidised sports facility membership

Job summary

Cardiff Metropolitan University is seeking an Operations Assistant to support the delivery of our sports facilities across front of house and within the sport venues to ensure a high-quality, safe environment for students, athletes and the community.

You will work collaboratively in a team, demonstrate effective communication and time management, and use Microsoft Office tools to help run the facilities efficiently. Prior experience in a sports environment is preferred.

Qualifications

• Ability to work collaboratively in a team.
• Strong communication and time-management skills.
• Proficiency with Microsoft Office tools for facility management.
• Previous work experience in a sports environment is advantageous.

Responsibilities

• Assist with campus sports facilities operations, including front of house/reception, security, cleanliness, and safety procedures.
• Support implementation of the sports programme to meet the needs of students, staff and external users.
• Advise customers on bookings and check unauthorised entrants to prevent misuse of facilities.
• Handle enquiries related to bookings, memberships, prices and directions to facilities.

Skills

Teamwork

Communication

Time management

Microsoft Office

Sports environment experience

Tools

Microsoft Office

Job description

Operations Assistant

The Operations Assistant is a key role in delivering our sports facilities, working across areas of the operation, including front of house and within the sports facilities to assist the team in providing a high-quality facility, a safe environment in which students, athletes and the community can train, compete and spectate.

As our Operations Assistant, you’ll:

• Assist with the operation of the campus sports facilities and associated areas in terms of front of house/reception, lifeguarding (if NPLQ qualified), security, cleanliness and tidiness, safety of customers and emergency procedures.
• Assist in the implementation of the sports programme ensuring the needs of students, staff and external users are met.
• Advise customers regarding booking enquiries, in addition to checking unauthorised entrants and prevent inappropriate or illegal use of the sports facilities and equipment. This may be face-to-face, by email or by telephone.
• Support with enquiries related to the sports facilities and associated areas such as bookings, memberships, prices, directions to facilities.

What you’ll bring

You’ll be able to work collaboratively as part of a team, and display effective communication and time management skills. An ability to use Microsoft Office platforms will help to ensure effective utilisation of our facilities. Additionally, you’ll bring previous work experience of working within a sports environment.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you’ll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.

Contact Us

For more information about the role please contact Wendy Rogers, [e-mail] .

Further details:

Job Description

Swydd Ddisgrifiad

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Why Work Here?

We invite you to join our collaborative community!

Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.