Sports Assistant (Part Time)

EMEA3 Recruitment

Stirling

On-site

GBP 21,000 - 25,000

Full time

4 days ago

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Job summary

University of Stirling Sport is seeking a Sports Assistant to support facilities management and customer service across university facilities. You will help prepare activity spaces, monitor usage, and ensure safety and cleanliness.

The role requires flexibility for early mornings, evenings, weekends and holidays as part of a 36-hour week. You will act as a helpful information point for customers, assist with tours when required, and contribute to service development and team duties in a busy

Responsibilities

Daily Operations: prepare activity areas for use, monitor facility usage, ensure safety and cleanliness.
Customer Care: provide information, handle enquiries, resolve issues and maintain front-of-house service quality.
Service Development: contribute to continuous improvement and team collaboration.
Administration: perform daily checks and routine administrative tasks.
Continuous Improvement: attend training and contribute to service development.
Health, Safety and Security: follow policies, emergency procedures, and report issues promptly.
Administering: complete records accurately and provide thorough handovers.
Communicating: interact effectively with staff and customers.
Miscellaneous: undertake other duties as required by management.

Job description

The Post

Organisational Structure

Reports to: Duty Officer for day-to-day operations and the Operations Manager for additional support.

The Role

Based across the range of University of Stirling sports facilities, the Sports Assistant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive sports assistant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

Additional Information/Special Conditions

A working pattern operates and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events.
The earliest shift starts at 5.30am and the latest shift ends at 10.30pm.
A full-time working week is 36 hours.
Sports Assistants will receive a 1 hour, unpaid break for a shift over 6 hours.
Sports Assistants are normally expected to work two weekends in three.
The successful candidate will be expected to wear uniform.
The successful applicants for the full-time post will work on a three week rota.
Attendance at staff training (currently on Friday afternoons from 1pm-3pm) is compulsory and part of the shift pattern.
Working patterns may be subject to change on completion of University of Stirling Sport’s facility redevelopment.

Description of Duties

Daily Operations

To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
To monitor use of all facilities
To ensure all equipment and facilities are safe, clean and tidy
To promoting safe and effective exercise, including supervision of activities in fitness centre and activity areas
To undertake portering duties as required, which can include manual handling, in accordance with University policies and practices

Customer Care

To act as a source of information to encourage repeat and new business.
To act as a point of contact for any customer enquiries
To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner
To contribute to the development of customer care policies and practices
To monitor the safe use of the facilities to ensure that only members and paying customers enjoy the facilities
To assist with visits and tours of the facilities when required
To participate in resolving and responding to customer queries and feedback until such times as the customer is satisfied
To present a friendly, efficient and effective front-of-house service

Service Development

To contribute to the process of continuous improvement
To work as part of a team, contribute to and support the work of colleagues

Administration

To assist with daily checks and administrative activities

Continuous Improvement

To attend and participate in regular staff training and development activities relevant to the role
To contribute to the continuous development of the service

Health, Safety and Security

To adhere to University policies
To follow safe methods of work
To follow emergency procedures as outlined and provided in the Emergency Action Plan
To ensure other staff adhere to safe methods of work
To respond to all incidents and/or accidents and ensure they are followed up by reporting and recording the detail in accordance with agreed procedures and practices
To respond promptly to reports of repair and/or damage to equipment or buildings, fixtures and fittings, and assisting with minor repairs where appropriate. This includes keeping a record of the repairs which have been logged with Estates and Campus Services and chasing the repair and/or return of equipment
To assist in the maintenance of a safe and hygienic physical environment throughout the sports facilities
To ensure all sports facilities and grounds are kept free from rubbish or debris

Administering

To complete all records required accurately and diligently
To ensure that a full handover is provided to other sports staff and/or the Duty Officer (when appropriate), to highlight outstanding actions and issues that have arisen during shift
To process items of lost property in accordance with University procedures and practices
To take delivery and receipt of items of mail when required

Communicating