Operations Assistant

Cardiff Met; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Library and digital services access

Subsidised sports and fitness facility

Skill development opportunities

Job summary

Cardiff Metropolitan University is seeking an Operations Assistant to help run the campus sports facilities, including front of house, safety procedures and supporting the sports programme for students, staff and the community.

You will work as part of a team, using Microsoft Office, with emphasis on customer service, bookings and guidance to facilities. Prior experience in a sports environment is preferred.

Qualifications

• Ability to work collaboratively as part of a team.
• Experience working within a sports environment preferred.
• Proficient use of Microsoft Office applications.

Responsibilities

• Assist with front of house/reception and general operation of campus sports facilities.
• Support implementation of the sports programme to meet needs of students, staff and external users.
• Answer booking inquiries and manage access to facilities, including memberships and prices.

Skills

Teamwork

Communication

Time management

Microsoft Office

Sports environment experience

Tools

Microsoft Office

Job description

The Operations Assistant is a key role in delivering our sports facilities, working across areas of the operation, including front of house and within the sports facilities to assist the team in providing a high-quality facility, a safe environment in which students, athletes and the community can train, compete and spectate.

As our Operations Assistant, you’ll:

• Assist with the operation of the campus sports facilities and associated areas in terms of front of house/reception, lifeguarding (if NPLQ qualified), security, cleanliness and tidiness, safety of customers and emergency procedures.
• Assist in the implementation of the sports programme ensuring the needs of students, staff and external users are met.
• Advise customers regarding booking enquiries, in addition to checking unauthorised entrants and prevent inappropriate or illegal use of the sports facilities and equipment. This may be face-to-face, by email or by telephone.
• Support with enquiries related to the sports facilities and associated areas such as bookings, memberships, prices, directions to facilities.

What you’ll bring

You’ll be able to work collaboratively as part of a team, and display effective communication and time management skills. An ability to use Microsoft Office platforms will help to ensure effective utilisation of our facilities. Additionally, you’ll bring previous work experience of working within a sports environment.

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.

All applications must be submitted online.

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

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