Operations Assistant

Serco Leisure Operating Limited; Beaconsfield; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free gym membership

DBS checks

Free swimming lessons

Holiday entitlement 21 days + bank

Pension 6% employer matched

Training & progression opportunities

Employee Assistance Programme

Retail discounts

Volunteer day

Job summary

Serco Leisure Operating Limited, on behalf of Leisure Solutions Community Trust, is seeking an Operations Assistant at Beacon Sports Centre in Beaconsfield. You’ll help ensure smooth, safe operations, assist customers, and carry out facility checks to deliver a great visitor experience.

The role is hands-on and varied, involving opening/closing, safety checks, cleanliness, stock monitoring and supporting events.

Qualifications

• Experience in a customer-facing environment, preferably in leisure, tourism, hospitality or similar
• Strong communication and customer care skills
• Good organisational and planning abilities with excellent attention to detail
• Confident working independently and as part of a team
• Professional, positive and approachable attitude with commitment to high standards
• Level 2 Fitness Instructor or equivalent (desirable)
• First Aid Training (desirable or willing to work towards it)

Responsibilities

• Open and close facilities in line with operational procedures
• Carry out health and safety checks and promote a safe working environment
• Deliver excellent customer service and support visitors throughout their journey
• Maintain high standards of cleanliness across all areas of the site
• Monitor stock levels and place orders when required
• Support quality standards and help ensure facilities are well maintained

Skills

Customer service

Communication

Teamwork

Attention to detail

Independent working

Education

Level 2 Fitness Instructor or equivalent

First Aid Training

Job description

Operations Assistant

Location: Beacon Sports Centre, Holtspur, Beaconsfield HP9 1RJ
Salary: £8.84 to 12.71 per hour plus excellent benefits plus excellent benefits
Schedule: Permanent, Full-time 40 hours per week

Ready to impact a better future?

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for an Operations Assistant to join our team and help make a positive difference every day.

As an Operations Assistant in our Sport England team, you’ll help ensure the smooth, safe, and efficient running of Beacon Sports Centre. From supporting customers and maintaining facilities to carrying out operational checks, your work will play an important role in creating a positive experience for everyone who uses the centre.

This is a varied and hands-on role where no two days are the same. You’ll support leisure, hotel and event operations while helping to maintain high standards across the site. Whether you're welcoming customers, carrying out safety checks or ensuring facilities are clean, safe and ready for use, your work has purpose and helps create a positive impact on the local community.

What you’ll do as an Operations Assistant

• Open and close facilities in line with operational procedures
• Carry out health and safety checks and promote a safe working environment
• Deliver excellent customer service and support visitors throughout their journey
• Maintain high standards of cleanliness across all areas of the site
• Monitor stock levels and place orders when required
• Support quality standards and help ensure facilities are well maintained

Does this sound like you?

• Level 2 Fitness Instructor or equivalent (desirable)
• First Aid Training (desirable or willing to work towards it)
• Experience working in a customer-facing environment, ideally within leisure, tourism, hospitality or a similar setting
• Strong communication and customer care skills
• Good organisational and planning abilities with excellent attention to detail
• Confident working independently and as part of a team
• A professional, positive and approachable attitude with a commitment to delivering high standards

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed to help us identify and provide any support you may need to undertake the role effectively.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our inclusive recruitment commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

Ready to make a difference?

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