Operations and Compliance Manager - 5991

Cambridge University Press; Cambridge; Hybrid; GBP 34,000 - 45,000; Full time

Job summary

Join a leading educational publisher as an Operations and Compliance Manager. This role involves managing operational functions for key contracts, ensuring compliance, and collaborating with various teams. Ideal candidates will have strong project management and communication skills, with a focus on delivering high-quality standards.

Benefits

28 days annual leave plus bank holidays

Private medical and Permanent Health Insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Qualifications

• Strong foundation in field with degree-level education.
• Ability to manage projects and analyze performance data.

Responsibilities

• Collaborate with teams to ensure contractual compliance.
• Monitor IELTS incident management and report on performance data.
• Create and maintain operational documentation.

Skills

Interpersonal Skills

Project Management

Data Analysis

Communication

Education

Degree-level education

Job description

Job Title: Operations and Compliance Manager

Salary: £34,500 - £44,850 per annum

Location: Cambridge, Hybrid (2-3 Days Per Week)

Contract: Fixed Term 6 months, Full-time, 35 Hrs per week

A chance to develop a career within a leader in the educational sector, actively making a difference to our learners around the world.

This is an exciting opportunity for an Operations and Compliance Manager to join a passionate, fast-paced environment providing world class support to our millions of customers and qualifications around the world.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

The International English Language Testing System (IELTS) Contracts Team is responsible for maintaining contracts with government or commercial bodies acting through the IELTS SELT Consortium (ISC) or as Cambridge University Press and Assessment. As our Operations and Compliance Manager, you will play a key role in supporting the Contract Lead to manage operational and compliance functions for key IELTS contracts, primarily, the SELT contract with UKVI (Home Office).

Key responsibilities include:

• Collaborate with cross-partner teams and compliance colleagues to raise awareness of contractual requirements.
• Monitor and report on IELTS incident management, analyse performance data, and develop reports to improve compliance and service standards.
• Attend operational calls and internal meetings, maintain and review action logs, gather and share information with ISC and CUPA teams, and oversee operational changes to support contractual compliance and reporting.
• Manage and track detailed activity logs to ensure accuracy, and ensure monthly and quarterly reports are accurate, highlighting key changes and trends for external stakeholder meetings.
• Ensure contractual compliance through weekly monitoring and reporting to stakeholders, review audit programs, investigate non-compliant centres, and assist in planning and managing the annual UKVI audit, providing necessary information to support the IELTS partnership.
• Will support the Contract lead to prepare for (and co-chairing) the monthly cross Partner Functional Teams meeting.
• Create and maintain Standard Operating Procedure documents, and propose, track, and implement continuous improvement initiatives to enhance Contracts Team operations and customer service.

About you

You possess a degree-level education or equivalent, demonstrating a strong foundation in your field. Your ability to prioritise and manage projects effectively is evident, and you excel in reviewing data and producing accurate reports. With excellent interpersonal skills, you manage stakeholders at all levels, both internally and externally, and have strong influencing skills. Your written and oral communication skills are exceptional, and you are adept at managing multiple demands and conflicting priorities.

You have experience in creating and maintaining operational documentation and leading meetings. Your ability to work accurately and at a fast pace is a key strength. You thrive in a multi-disciplinary team environment, delivering change and managing complex stakeholder relationships. Highly self-motivated, you are driven to achieve the highest quality standards in all your endeavours.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave (pro-rata) plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis. With a closing date for applications being Monday 19th May, however, this is a rolling campaign, and therefore we will conduct interviews as and when candidates apply. We reserve the right to close this vacancy once we have received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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