Operations and Commercial Manager

Ian Williams Ltd; Tonbridge and Malling; On-site; GBP 45,000 - 57,000; Full time

Job summary

Ian Williams Ltd is seeking an Operations and Commercial Manager to lead and develop a dynamic team, ensuring high-quality service and client satisfaction. The ideal candidate will have significant leadership experience, a proven track record in commercial and operational expertise, and the ability to foster talent within the team. This role offers a competitive salary and a comprehensive benefits package, emphasizing growth and employee well-being.

Benefits

Profit share scheme

Private mileage scheme and fuel card

Enhanced employer pension contribution

Annual leave buy/sell options

Annual pay reviews

Life, Medical and Permanent Health Insurance

Enhanced maternity/paternity pay

Training and development opportunities

Exclusive discounts from preferred suppliers

Access to health and wellbeing support

Qualifications

• Significant leadership experience in a similar role.
• Experience in developing exceptional client relationships.
• Demonstrable experience in business and operational plans.

Responsibilities

• Develop and nurture your team to ensure business success.
• Lead client relationships and deliver high-quality service.
• Manage the business budget and financial reporting.

Skills

Leadership

Client Relationship Management

Team Development

Budget Management

Interpersonal Skills

Education

Experience in a contracting environment or similar

Job description

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Join to apply for the Operations and Commercial Manager role at Ian Williams Ltd

This range is provided by Ian Williams Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

At Ian Williams, we are looking for a dynamic and experienced Commercial and Operations Manager who embodies our core values and possesses the ability to foster talent, guiding your team towards success, and is passionate about making a difference.

Opportunities don’t just appear, they’re created, and in the ambitious environment of Ian Williams’ management, we have the tools, the ambition and the knowledge to make things happen.

This opportunity would suit an individual with a proven track record in commercial and operational expertise, coupled with a balance of drive, empathy and a history of building a successful and motivated team. Additionally, possess the confidence and ability to attract new clients, nurture existing relationships, and build new ones.

At Ian Williams, we really value our employees and offer an exceptional benefits package:

• Be part of the company profit share scheme (14% of base salary achieved last year)
• Private mileage scheme and fuel card
• Let us help you prepare for your future with an enhanced employer pension contribution of up to 10% OR a savings scheme
• Annual leave (inc. Public Holidays) buy up to 5 days or sell up to 3 days per year
• Annual pay reviews
• Life, Medical and Permanent Health Insurance
• Enhanced maternity/ paternity pay
• Training and development opportunities
• Exclusive discounts from our preferred supplier
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.
  
  

The Operations and Commercial Manager role will involve:

• Developing and nurturing your team is critical to the success of this business, identifying talent to nurture and drawing on individuals’ skills that will benefit your business.
• You enjoy applying your interpersonal skills in order to secure key client relationships and lead by example to deliver a high-quality service, and secure extended business as well as new business.
• As leader of the unit, you take responsibility for the business budget and P&L, working with your commercial team.
• You will lead and work with your operational and commercial teams to drive high levels of productivity and ensure that work is delivered to a high quality, and within budget.
• Aware of the targets and expectations on each contract your business is responsible for, you ensure you and your team always leading by example with Health and Safety.
• You will lead the commercials with financial reporting processes and procedures for monthly and Quarterly reviews, collaborating with the General Manager.
  
  

What will you bring as Operations and Commercial Manager?

• Significant leadership experience in a similar role, ideally obtained from within a contracting environment. However, we are open to considering other transferrable backgrounds from the housing sector or from within a business that provides services that are high volume in nature, with customer satisfaction at the heart of what you do.
• Demonstrable experience of being passionate about your people, engaging, empowering and developing your team, bringing them on your journey.
• Experience in contributing to business/operational plans and profit and loss reporting, while managing your budget.
• Experience in developing exceptional client relationships through understanding of contract expectations, including KPIs and SLAs, delivering to a consistent high level, and managing any disputes effectively.
  
  

About Ian Williams Ltd

Discover more about us by reviewing our website, and also through our social media platforms, along with LinkedIn, Indeed and Glassdoor.

The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

We reserve the right to shortlist prior to the closing date.

Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Business Consulting and Services

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