Operations Analytics Leader: AI, Automation & Impact

Harnham - Data & Analytics Recruitment; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

Harnham - Data & Analytics Recruitment in London is seeking an Operations Analytics & Insight Lead to shape operational analytics strategy across customer service, onboarding, and efficiency. The role combines leadership, hands-on analytics, and interaction with senior stakeholders.

You will lead a team of analytics professionals, drive AI-enabled initiatives, establish measurement frameworks, and champion data quality and scalable reporting.

Qualifications

• Experience leading analytics teams in a commercial environment.
• Proven people management and talent development.
• Advanced SQL with hands-on capability.
• Strong statistics knowledge including experimentation and design.
• Experience influencing senior stakeholders.
• Commercial ops analytics across customer service, onboarding or processes.
• Experience applying AI, Copilot, or automation to business processes.
• Strong understanding of modern analytics platforms.

Responsibilities

• Lead and coach a team of analytics professionals.
• Define the operational analytics strategy aligned to business goals.
• Partner with senior stakeholders to shape analytics roadmap.
• Establish measurement frameworks and performance metrics.
• Deliver hands-on analysis, experiments, and performance assessments.
• Identify inefficiencies and drive automation for scale.
• Develop self-service reporting to reduce ad hoc analysis.
• Support AI initiatives with analytical insights and context.
• Evaluate automation programs for effectiveness.
• Champion best practices in governance and data quality.

Skills

Team leadership

People development

SQL

Statistics

Stakeholder influence

Operational analytics

AI/automation

Data platforms

Commercial analytics

Tools

dbt

Airflow

Git

Looker

Python

Job description

Harnham - Data & Analytics Recruitment in London is seeking an Operations Analytics & Insight Lead to shape operational analytics strategy across customer service, onboarding, and efficiency. The role combines leadership, hands-on analytics, and interaction with senior stakeholders.

You will lead a team of analytics professionals, drive AI-enabled initiatives, establish measurement frameworks, and champion data quality and scalable reporting.