Operations Analyst: KPI & Uptime Optimizer

Parkingeye Limited

Chorley

On-site

GBP 30,000 - 45,000

Full time

6 days ago

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Job summary

Parkingeye Limited is seeking an Operations Analyst to drive continuous improvement within the operations team. You will analyze KPIs, identify improvement opportunities, and provide management information to prevent negative performance trends.

The role focuses on achieving high site uptime across the Parkingeye estate and rapid resolution of outstanding issues. You will work with the Head of Operations Maintenance and collaborate with other business areas to develop new monitoring systems and

Qualifications

Aptitude to learn new skills.
Excellent organisational, prioritisation and communication skills.
Strong IT and English language skills.
Good knowledge of Microsoft Excel and supporting applications.
Broad understanding of the operation Cayenne from receipt of hits through to the Appeals process.
Good technical knowledge of field hardware, configuration and operation.

Responsibilities

Generation and reporting of a broad range of KPIs including but not limited to: Sites On & Off, Right first time installations and maintenance, Site uptime, Cammax performance, Mobile data usage, Analysing the pattern of maintenance visits to identify sites requiring strategic intervention.
Coordinate the PICR process to ensure PICRs are processed quickly.
Ad hoc analysis of issues and improvement opportunities.
Providing timely feedback to many areas of the business so issues are promptly dealt with.
Development of new KPIs.