Operations Systems Optimisation and Automation Specialist

Reactive Driving Recruitment; West Midlands; On-site; GBP 32,000 - 50,000; Full time

Job summary

Reactive Driving Recruitment in Wolverhampton seeks an IT & Operations Systems Support Specialist to join the operations team. The role goes beyond traditional IT support, focusing on improving and optimising business systems to better support operational staff.

You will work with operations, transport planning, warehousing, compliance and admin teams to tailor software to real processes, maximise value, and automate where possible. DOE salary, on-site work, Mon-Fri 9am-5pm.

Qualifications

• Experience configuring, administering, or customising business applications and operational software.
• Ability to analyse workflows and identify practical improvements.
• Strong knowledge of Microsoft 365 and Entra ID administration.
• Excellent communication and organisational skills.
• Ability to work independently while collaborating across departments.

Responsibilities

• Collaborate with operational managers, planners, administrators and other stakeholders to understand business processes and identify opportunities for improvement.
• Configure, customise, and optimise existing operational systems, including fleet and asset management, compliance, scheduling, and related platforms.
• Design and develop reports, dashboards, and automated workflows to streamline operations and reduce manual tasks.
• Lead small to medium-sized improvement projects from analysis through implementation, testing and training.
• Act as liaison between software vendors and internal users to translate requirements into practical improvements.
• Review existing software capabilities and recommend enhancements or additional training to improve adoption.
• Continuously seek opportunities to improve operational efficiency through better use of technology.
• Provide first and second-line IT support for hardware, software, user accounts and general technical issues.
• Manage Microsoft 365 administration, including user accounts, permissions, device setup and Entra ID administration.
• Maintain accurate records of IT assets, support requests and resolutions.
• Support security, integrity and availability of company systems through access control and cybersecurity practices.
• Escalate and coordinate issues with external IT providers and vendors when necessary.

Skills

Microsoft 365 admin

Entra ID admin

Process improvement

Communication skills

Independent working

Stakeholder collaboration

System configuration

Education

IT qualification / apprenticeship

Tools

PowerShell

Power Automate

Job description

Reactive Driving Recruitment in Wolverhampton seeks an IT & Operations Systems Support Specialist to join the operations team. The role goes beyond traditional IT support, focusing on improving and optimising business systems to better support operational staff.

You will work with operations, transport planning, warehousing, compliance and admin teams to tailor software to real processes, maximise value, and automate where possible. DOE salary, on-site work, Mon-Fri 9am-5pm.