Operations Analyst — Hybrid, 12-Month Impact & Improvement

WTW group; Ipswich; Hybride; GBP 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Hybrid working options

Private healthcare

Life insurance

Group income protection

Pension scheme

Volunteer day

Share scheme

Cycle-to-work programme

Dental and optical cover

Critical illness protection

25 days annual leave +1 WTW day

Résumé du poste

WTW in the United Kingdom is seeking an Operations Analyst on a 12-month fixed term contract to support the Central Operations team across multiple functions. The role focuses on best practice, quality assurance and digital transformation within GB CRB.

You will drive integration efforts for PPL, contribute to London Market modernisation, and deliver high-quality management information to inform process improvements. This is a hybrid role offering diverse exposure to cross-functional projects.

Qualifications

• Adaptable and able to engage across tasks and projects in a changing environment.
• Fast learner with ability to prioritise multiple requirements.
• Strong interpersonal and communication skills; ability to build relationships.
• High attention to detail and accuracy in work.
• Problem-solving ability; use initiative to follow tasks through to completion.
• Good teamwork skills with the confidence to work autonomously and propose solutions.
• Insurance knowledge is preferable but not essential.

Responsabilités

• Centrally own and push the integration of PPL to internal platforms and its continued adoption for ePlacing.
• Act as escalation point and manage relationships with PPL and its offerings.
• Contribute to London Market modernisation initiatives impacting GB CRB.
• Produce, distribute and analyse high-quality MI to inform process improvements.
• Complete Business Quality reviews measuring performance against the Client Excellence model.
• Governance of Broker Letters of Undertaking and centrally owned processes.
• Provide feedback on Central Operations processes and develop enhancements where opportunities exist.
• Contribute to new projects focused on redefining the GB CRB Target Operating Model.
• Act as conduit between Business, Operations, Tech and other teams to push projects and initiatives.

Connaissances

Adaptable

Quick learner

Interpersonal and communication skills

Attention to detail

Problem-solving

Teamwork with autonomy

Insurance knowledge (preferable)

Description du poste

WTW in the United Kingdom is seeking an Operations Analyst on a 12-month fixed term contract to support the Central Operations team across multiple functions. The role focuses on best practice, quality assurance and digital transformation within GB CRB.

You will drive integration efforts for PPL, contribute to London Market modernisation, and deliver high-quality management information to inform process improvements. This is a hybrid role offering diverse exposure to cross-functional projects.