Operations Analyst 12 Month FTC

WTW group; Ipswich; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Hybrid working options

Private healthcare

Life insurance

Group income protection

Pension scheme

Volunteer day

Share scheme

Cycle-to-work programme

Dental and optical cover

Critical illness protection

25 days annual leave +1 WTW day

Job summary

WTW in the United Kingdom is seeking an Operations Analyst on a 12-month fixed term contract to support the Central Operations team across multiple functions. The role focuses on best practice, quality assurance and digital transformation within GB CRB.

You will drive integration efforts for PPL, contribute to London Market modernisation, and deliver high-quality management information to inform process improvements. This is a hybrid role offering diverse exposure to cross-functional projects.

Qualifications

• Adaptable and able to engage across tasks and projects in a changing environment.
• Fast learner with ability to prioritise multiple requirements.
• Strong interpersonal and communication skills; ability to build relationships.
• High attention to detail and accuracy in work.
• Problem-solving ability; use initiative to follow tasks through to completion.
• Good teamwork skills with the confidence to work autonomously and propose solutions.
• Insurance knowledge is preferable but not essential.

Responsibilities

• Centrally own and push the integration of PPL to internal platforms and its continued adoption for ePlacing.
• Act as escalation point and manage relationships with PPL and its offerings.
• Contribute to London Market modernisation initiatives impacting GB CRB.
• Produce, distribute and analyse high-quality MI to inform process improvements.
• Complete Business Quality reviews measuring performance against the Client Excellence model.
• Governance of Broker Letters of Undertaking and centrally owned processes.
• Provide feedback on Central Operations processes and develop enhancements where opportunities exist.
• Contribute to new projects focused on redefining the GB CRB Target Operating Model.
• Act as conduit between Business, Operations, Tech and other teams to push projects and initiatives.

Skills

Adaptable

Quick learner

Interpersonal and communication skills

Attention to detail

Problem-solving

Teamwork with autonomy

Insurance knowledge (preferable)

Job description

Operations Analyst – 12 Month Fixed Term Contract

Join the Central Operations team in an exciting and varied opportunity, providing support across several functions within the business. The team provides technical advice and support to the Great Britain Corporate Risk & Broking (GB CRB) Lines of Business, with a focus on best practice, quality assurance and digital transformation. You’ll support initiatives from within WTW while also helping to align with projects across the wider insurance market. In this role, you will be responsible for helping to shape and deliver the value proposition of these responsibilities in supporting GB CRB, as well as become a key conduit for the Business. You will help to drive the GB CRB Continuous Improvement programme, focusing on platform integrations, embedded quality checks and process efficiency. You will develop and apply your knowledge of WTW best practice standards and processes to enhance the value brought to Clients. Central Operations are responsible for a number of key market and internal modernisation efforts and you will support both as we seek to re-define the Target Operating Model and align to broader market transformation efforts.

The Role

• Centrally own and push the integration of PPL to internal platforms and its continued adoption for ePlacing. Act as a point of escalation and managing the relationship with PPL and its developing offerings
• Contribute to the successful execution and adoption of London Market modernisation initiatives impacting WTW GB CRB
• Production, distribution, and analysis of high-quality Management Information (MI) and using the themes identified to inform process improvements
• Completion of Business Quality reviews measuring performance against our Client Excellence model and contract best practice standards
• Governance of Broker Letters of Undertaking and centrally owned processes
• Provide innovative feedback on current Central Operations processes and develop enhancements to current processes, where opportunities are identified
• Contribute to new projects and initiatives focused on re-defining the GB CRB Target Operating Model
• Act as conduit between Business, Operations, Tech and other teams to push projects and initiatives

Qualifications

What you’ll bring

• Adaptable, able to engage across a variety of tasks/projects in an evolving environment
• Quick learner, with the ability to prioritise multiple requirements
• Excellent interpersonal and communication skills and ability to develop strong working relationships
• Attention to detail and high degree of accuracy
• Problem-solving ability, able to adapt and use initiative to follow tasks through to completion
• Good teamwork skills but with the confidence to work autonomously, using own initiative to propose and progress solutions
• Insurance knowledge preferable but not essential

What We Offer

• 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• Hybrid working options.
• Access to an employee assistance programme.
• A fully paid volunteer day to make a difference in your community.
• An electric vehicle car scheme.
• Share scheme.
• Cycle-to-work programme.
• Dental and optical cover.
• Critical illness protection.
• And much more.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]