Operations Analyst - Europe Operations London

Indicium; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Indicium's London team is hiring an Operations Analyst to oversee data across Salesforce and Kantata, ensuring accurate, clean systems and timely updates.

You will automate manual processes with AI tools, maintain staffing data, support contractor governance, and partner with Talent, Sales and People to align data and reporting.

This hands-on role suits detail-focused people who enjoy data quality, cross-functional collaboration, and shaping efficient operations.

Qualifications

• 1-3 years in operations, systems administration or data-focused roles.
• Experience administering or maintaining data in Salesforce and/or PSA tools (Kantata/Kimble or similar).
• Interest in using AI tools to automate manual processes.
• Attention to detail given data impacting margins and compliance.
• Ability to work cross-functionally with Talent, Sales and People.
• Clear, concise written communication for senior stakeholders.
• Ability to work independently and manage multiple recurring workstreams.

Responsibilities

• Own day-to-day accuracy and maintenance of data in Salesforce and Kantata.
• Identify and resolve data discrepancies and duplicates.
• Identify manual processes and use AI to automate or streamline.
• Support weekly staffing reporting using Kantata data.
• Ensure data feeding revenue and margin reporting is accurate.
• Support contractor governance: SOW expiry tracking and margins.
• Collaborate with Talent, Sales and People to align data across systems.
• Assist with vendor onboarding and compliance workflows (IR35/SOW).

Skills

Salesforce administration

Kantata administration

Data governance

Process automation (AI)

Staffing analytics

Cross-functional collaboration

Attention to detail

Effective communication

Data quality

Tools

Salesforce

Kantata

Job description

Indicium AI's European Operations team is responsible for staffing/resource allocation, contractor management, compliance, vendor management, and IT/systems across a growing portfolio of clients spanning Financial Services, Energy, and Healthcare clients. We're looking for a London-based Operations Analyst to join the team, with a particular focus on the administration and maintenance of data across Salesforce and Kantata.

This is a hands-on, detail-focused role for someone who takes pride in clean, well-maintained systems data and keen to use AI tools to automate and streamline manual operational processes, rather than just work through them by hand.

What You'll Do

• Salesforce & Kantata administration - Own the day-to-day accuracy, hygiene, and maintenance of operational data across Salesforce and Kantata (PSA), including resourcing, engagement, and contractor records.
• Data quality & governance - Proactively identify and resolve data discrepancies, duplicate or stale records, and inconsistent data entry across systems.
• Process automation - Identify manual, repetitive operational processes and use AI tools to automate or streamline them, reducing turnaround time and manual error.
• Staffing & resourcing support - Support weekly staffing reporting (new joiners, bench, open roles, pipeline) drawing on accurately maintained Kantata data.
• Revenue & margin data integrity - Ensure resourcing and engagement data feeding revenue and margin reporting is accurate and up to date.
• Contractor management - Support the weekly contractor governance cycle: SOW expiry tracking, roster maintenance, and margin data accuracy for fixed-price and day-rate engagements.
• Cross-functional collaboration - Work closely with Talent, Sales, and People teams to keep resourcing, pipeline, and headcount data aligned across systems.
• Vendor & compliance support - Assist with contractor agreements, vendor onboarding, and compliance workflows (e.g. IR35/off-payroll considerations, SOW documentation).

What We're Looking For

• 1-3 years' experience in an operations, systems administration, or data-focused role (professional services, consulting, or tech environments preferred).
• Direct experience administering or maintaining data in Salesforce and/or a PSA tool (Kantata/Kimble or similar) this is central to the role.
• A genuine interest in using AI tools to automate manual processes; you look for the automation opportunity before doing something the same way twice.
• Sharp attention to detail, this role touches margin, contract, and compliance data where accuracy matters.
• Comfortable working cross-functionally with Talent, Sales, and People teams, translating their needs into clean, structured data outcomes.
• Clear, concise written communication; comfortable producing summaries for senior stakeholders.
• Ability to work independently, manage multiple recurring workstreams, and follow through on details without heavy oversight.

Nice to Have

• Familiarity with contractor/IR35 considerations in a UK context
• Experience using AI tools (e.g. Claude, ChatGPT, or workflow automation platforms) to build lightweight automations or process improvements.
• Exposure to margin/profitability data in a project-based business.