Operations Agent - Customer Service

First Choice Staff; Leeds; On-site; GBP 12,000 - 18,000; Full time

Job summary

First Choice Staff is seeking a customer service oriented individual to join our dynamic Leeds warehouse team. You will handle day-to-day customer activities and ensure visitors are greeted and managed professionally.

You will work in a fast-paced environment, require excellent communication and teamwork, and maintain high standards of service with strong attention to detail. IT literate candidates will succeed in this role.

Qualifications

• Customer service experience or mindset.
• Excellent communication skills (written and verbal).
• Good team player with collaborative attitude.
• Strong attention to detail and accuracy.
• Able to work in a fast-paced environment.
• IT literate and proficient with basic software.

Responsibilities

• Handle day-to-day customer activities and inquiries.
• Ensure smooth reception/visitation handling for internal and external visitors.
• Maintain high standards of customer service and company policies.
• Demonstrate problem-solving skills and adaptability in daily tasks.
• Build effective relationships to deliver quality service and enhance customer experience.

Skills

Customer service focused

Excellent communication

Team player

Attention to detail

Self-motivated

IT literate

Job description

Exciting opportunity for a customer service focused individual to join a dynamic and vibrant warehouse based in Leeds. This is your chance join a well-established brand and where the opportunities are endless!

Timetable: Monday to Friday 11:00am - 20:00 or 12:00pm - 21:00 - to be confirmed

About the role...

Responsible for ensuring that the day to day Customer activities are completed.

Ensuring that all internal and external visitors to the station are handled in the appropriate manner.

Always operate in a customer focused manner, ensuring that the standards of the company are upheld.

This role is diverse requiring a high level of attention to detail and exceptional problem- solving skills.

You must be an excellent communicator and team player with the ability to build up effective relationships in order to deliver great service quality and enhance their customer experience.

Tick list...

• Customer Services focused.
• Well organised and have attention to detail.
• Self-motivated with a can do attitude.
• Able to function in a fast paced environment.
• Able to use own initiative and be a team player.
• Excellent communication skills (oral and written).
• IT literate.

First Choice Staff is a leading recruitment agency working with global multimodal brands and fast-growing SME clients in the Freight, Transport, Logistics, Aviation, Hospitality, Industrial, and Office Services sectors.