Customer Service

The Best Connection Group Limited; Bury; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Best Connection Bolton is recruiting a Customer Service Representative for a busy logistics operation serving one of the UK's largest supermarket chains. You will be the first point of contact for customers, liaising with stores, transport teams and internal departments to ensure a high-quality service is delivered.

Ideally you have strong data entry skills, proficiency with MS Office, and a proactive approach to resolving issues.

Qualifications

• Experience in customer service or logistics administration.
• Strong problem-solving and proactive approach to resolving issues.
• Ability to handle complaints professionally and calmly.
• Excellent data entry and attention to detail.
• Proficient in Excel, Word, and Outlook.

Responsibilities

• Act as the first point of contact for customers via phone, email and internal systems.
• Communicate with various customer sites and departments to resolve queries efficiently.
• Handle customer issues, complaints and service challenges professionally and effectively.
• Investigate problems, identify solutions and take ownership through to resolution.
• Liaise with stores, transport teams, and internal departments to ensure smooth operations.
• Document customer interactions, queries and resolutions accurately.
• Maintain and update spreadsheets, databases and internal systems with high accuracy.
• Carry out data input and administrative tasks with attention to detail.
• Follow company policies, procedures and code of conduct standards.
• Collaborate with colleagues to deliver an excellent customer experience.

Skills

Customer service

Logistics administration

Problem solving

Data entry

MS Office

Attention to detail

Communication

Teamwork

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Radcliffe

The Best Connection Bolton is delighted to recruit on behalf of our long-standing client, a leading logistics company that supplies one of the UK's largest supermarket chains!

We are looking for an experienced Customer Service Representative to join their friendly and fast-paced team. This is a fantastic opportunity to work within a busy logistics operation, liaising with multiple sites, stores, and customers to ensure a first-class service is delivered at all times.

• Act as the first point of contact for customers via phone, email, and internal systems
• Communicate with various customer sites and departments to resolve queries efficiently
• Handle customer issues, complaints, and service challenges professionally and effectively
• Investigate problems, identify solutions, and take ownership of issues through to resolution
• Liaise with stores, transport teams, and internal departments to ensure smooth operations
• Accurately document customer interactions, queries, and resolutions
• Maintain and update spreadsheets, databases, and internal systems with a high level of accuracy
• Carry out data input and administrative tasks whilst ensuring attention to detail at all times
• Follow company policies, procedures, and office code of conduct standards professionally
• Work collaboratively with colleagues to deliver an excellent customer experience

Training: Monday to Friday, 09:00 - 17:00 (first 2 weeks) then you will be placed onto a

4 on 4 off shift pattern.

Shift Pattern: To be discussed

• Must be flexible to work across 7 days, including weekends, evenings, and holidays where required
• Enhanced rates available for weekend work and overtime

Please note: Holidays are not permitted during peak business periods (for example, December)

Skills & Experience:

• Previous customer service, customer support, or logistics administration experience
• Strong problem-solving abilities with a proactive approach to resolving issues
• Ability to handle complaints and challenging situations professionally and calmly
• Strong data entry skills with excellent attention to detail
• Confident using Microsoft Office, including Excel, Word, and Outlook
• Ability to multitask and prioritise workload in a fast-paced environment
• Able to work independently and as part of a team
• Professional attitude with a commitment to following company procedures and standards