Transport Planner

Hales Group Ltd; Letchworth; On-site; GBP 24,000 - 30,000; Full time

Job summary

Hales Group Ltd is seeking an organised Operations Administrator to support the day-to-day running of a busy operations department at our Letchworth Garden City site.

This full-time, on-site role involves administration, customer service, office coordination and ensuring processes run efficiently, with strong communication to customers and suppliers.

You will manage records, respond to enquiries, and help improve processes across the business.

Qualifications

• Experience in an Operations/Office Administrator or similar role.
• Strong organisational and communication skills.
• Customer-focused with a proactive approach.

Responsibilities

• Coordinate daily operational activities to ensure tasks are completed efficiently.
• Serve as a primary contact for customers, providing timely updates.
• Build relationships with customers, suppliers and internal teams.
• Process orders, service requests and documentation accurately.
• Maintain records, databases and operational documentation.
• Identify opportunities to improve processes and customer service.

Skills

Organisational skills

Communication skills

Customer service mindset

Multi-tasking

Problem solving

Job description

Operations Administrator

Location: Letchworth Garden City
Contract: Full-time, Permanent, 5 days onsite.

About the Role

We are seeking a highly organised and proactive Operations Administrator to support the smooth day-to-day running of a busy operations department. This is a varied, hands-on role that combines administration, customer service, office coordination and operational support. As a key member of the team, in this newly created role, you will play an important role in ensuring processes run efficiently, maintaining excellent communication with customers and suppliers, and providing essential administrative support across the business.

Key Responsibilities

• Coordinate and support daily operational activities to ensure work schedules are completed efficiently and accurately.
• Act as a primary point of contact for customers, responding to enquiries and providing regular updates.
• Build and maintain strong relationships with customers, suppliers, and internal departments.
• Process customer orders, service requests, quotations, and associated documentation.
• Maintain accurate records, databases, files, and operational documentation.
• Monitor ongoing work and proactively resolve issues to minimise disruption to customers.
• Manage incoming calls, emails, and correspondence, ensuring timely responses.
• Support document control processes, ensuring records are accurate and up to date.
• Identify opportunities for process improvements and contribute ideas that enhance efficiency and customer service.
• Ensure all administration is completed accurately and within required timescales.
• Work collaboratively across departments to support the successful delivery of company obligations.

Skills & Experience

• Previous experience in an Operations Administrator, Office Administrator, Customer Service Administrator, Service Coordinator, or similar administrative role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and a high level of accuracy.
• Experience maintaining records, systems, and operational documentation.
• Ability to work effectively within a fast-paced environment.
• A proactive approach to problem solving and continuous improvement.
• Professional and customer-focused approach at all times.

Personal Attributes

• Positive and adaptable attitude.
• Strong team player with the ability to work independently.
• Reliable, organised, and self-motivated.
• Calm under pressure and able to meet deadlines.
• Confident communicating with people at all levels.
• Enthusiastic about delivering excellent customer service.

Why Apply?

• Join a well-established and growing business.
• Varied role with exposure to multiple areas of the operation.
• Supportive and collaborative working environment.
• Opportunity to develop your skills and progress your career.
• Be part of a team where your contribution makes a real difference to the success of the business.