Operations Administrator

4C Associates; London Borough of Hammersmith and Fulham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Great working environment

Regular socials

Training and development

Job summary

4C Associates Limited is seeking an Operations Administrator to join our Corporate Services team, reporting to the COO. You’ll support resource management, operational reporting, business systems and broader processes, working across the business to maintain data accuracy and drive improvements.

The role involves maintaining bookings, aiding project resourcing, assisting with system enhancements, and contributing to governance through minutes and reports.

Qualifications

• English and Maths qualifications or equivalent.
• Experience in an administrative role within a commercial environment.
• Administration and/or Secretarial qualification.
• Experience using Power BI.
• Experience using Salesforce PSA modules or user acceptance testing (UAT).

Responsibilities

• Resource Management Administration: Maintain resource bookings and support effective project resourcing.
• Systems Support and Continuous Improvement: Resolve system issues and identify opportunities to improve processes.
• CV & Skills Administration: Keep CVs and skills profiles up to date to support resource planning.
• Operational Reporting and Sector Meetings: Prepare reports and meeting minutes, monitor timesheets and maintain accurate data.
• Wider Operational Support: Support contractor management, profitability processes and IT licence coordination.

Skills

Attention to detail

Organisational skills

Communication skills

Team player

Education

English & Maths qualifications

Administration/Secretarial qualification

Tools

Power BI

Salesforce PSA

Microsoft Excel

Job description

We have an exciting opportunity for an Operations Administrator to join our Corporate Services team, reporting to the Chief Operating Officer (COO).

You will play a key role in ensuring the smooth and effective running of our business, supporting resource management, operational reporting, business systems and wider operational processes. Working closely with colleagues across the business, you will help maintain accurate information, resolve issues and identify opportunities to improve how we work.

Key areas of responsibility include:

• Resource Management Administration: Maintain resource bookings and support effective project resourcing.
• Systems Support and Continuous Improvement: Resolve system issues and identify opportunities to improve processes.
• CV & Skills Administration: Keep CVs and skills profiles up to date to support resource planning.
• Operational Reporting and Sector Meetings: Prepare reports and meeting minutes, monitor timesheets and maintain accurate data.
• Wider Operational Support: Support contractor management, profitability processes and IT licence coordination.

The Individual

We are looking for a proactive, organised and detail-oriented individual with strong communication skills, a collaborative approach and a willingness to learn. You should be comfortable managing a varied workload, working with data and systems, meeting deadlines and taking ownership of tasks.

Key Skills

• Excellent attention to detail and strong organisational skills.
• Analytical ability and a structured approach to problem-solving.
• Aptitude for supporting systems development with defining requirements and user acceptance testing.
• Good Microsoft Office skills, particularly intermediate Excel, alongside Outlook, Word and PowerPoint.
• Clear written and verbal communication skills.
• A proactive, team-focused approach with an interest in improving processes and systems.

Experience Required

• English and Maths qualifications or equivalent.
• Experience in an administrative role within a commercial environment.
• Administration and/or Secretarial qualification.
• Experience using Power BI.
• Experience using Salesforce PSA modules or user acceptance testing (UAT).

What We Offer

4C is a fantastic company to join offering a wide range of benefits including:

• A great working environment – Join a friendly, collaborative team with a positive and inclusive company culture.
• Hybrid working – Enjoy a balance of home and office working.
• Work with the wider business – Build relationships with colleagues across different teams and areas of the consultancy.
• Regular socials – Take part in team events and company-wide social activities.
• Training and development – Access opportunities to build your skills, develop your knowledge and grow in your role.

If you feel you have the right skill set and are interested in this opportunity we'd love to hear from you.

4C is proud of its inclusive culture and promotes the principles of equality, diversity and inclusion in all aspects of employment. We welcome applications from all suitably qualified candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships and social background.