Operations Administrator

CPM UNITED KINGDOM LIMITED; Stokenchurch; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

26 days holiday + bank holidays (incr.

Pension plan

Employee Assistance Programme

DigiCare+ app

Job summary

CPM UNITED KINGDOM LIMITED is seeking an Operations Administrator to join our Stokenchurch-based Operations team. The role focuses on delivering operational support to ensure retailers receive first-class service and timely documentation.

You will manage field tools, asset tracking, QA audits, and process documentation, while using Salesforce and standard MS Office apps. The position offers hybrid work and a generous benefits package.

Qualifications

• Strong communication and problem-solving skills.
• Proven ability to work under pressure and manage multiple tasks.
• Experience with MS Office suite and standard business tools.

Responsibilities

• Produce and dispatch account tool-kits to required standards and timescales.
• Distribute account equipment and manage assets for service delivery.
• Perform audits/QA on contracts and photographs; document work completed.
• Document working processes and review current practices and systems.
• Represent the operations team at field meetings as required.
• Use Salesforce and other systems to maintain field support.
• Conduct field visits and share learnings from visits.

Skills

MS Office

Salesforce

Communication

Problem solving

Multi-tasking

Time management

Tools

Outlook

Word

Excel

PowerPoint

Job description

We're looking for an Operations Administrator to join our Operations team at our Stokenchurch office. The core function of this role is to deliver the operational requirements to ensure that our retailers retailers receive the best-in-class customer support.,

• To ensure that account tool-kits (e.g. Field/Supplier documentation) are produced and dispatched to required standards and timescales.
• To ensure that account equipment is distributed, and asset management is completed in support of service delivery.
• Follow an audit/QC process on contracts/photographs and work complete
• Ensure that working processes are documented
• Participate in reviewing current working practices and procedures/ systems.
• Represent operational team at Field Meetings as required.
• Use relevant software / systems to maintain effective field support e.g. salesforce
• Complete field visits and ensure that the learning from these visits are documented and shared as appropriate.
• Ability to work under pressure and with a wide range of people.
• Ability to multi-task and manage your own deadlines, negotiating as appropriate.
• A positive reaction to change - in a fast-moving environment, always with a can-do attitude
• A confident communicator who problem solves and flags potential issues, asking lots of questions to ensure understanding.
• Experience of MS applications (Outlook, Word, Excel, PowerPoint)
• Salary: Up to £26K DOE
• Hybrid working
• Generous Holiday Package: Recoup with 26 days of holiday plus bank holidays, extending by one day each year of service up to a generous 31 days.
• Work-Life Balance: Take control of your work-life balance with the flexibility to buy and sell holiday days.
• Pension Plan: Secure your future with a generous pension plan
• Corporate Social Responsibility: Engage in meaningful CSR initiatives with dedicated days for giving back to the community through charitable activities.
• Employee Assist Programme: Comprehensive support for mental health, including up to 8 confidential face-to-face or virtual counselling sessions annually. Prioritise your well-being with professional guidance whenever you need it.
• DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions, expert nutritionist advice, and gym membership discounts-all in one place! At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.