Operations Administrator

Ecruit; London; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading company in personalised infrared light therapy seeks an Operations Administrator to join its UK and EU team in London. The ideal candidate will support the customer journey from order processing through invoicing while collaborating with sales and operations to ensure smooth workflows. This role requires strong organisational, interpersonal skills, and keen attention to detail.

Qualifications

• Experience in customer service or client-facing roles.
• Highly organised with a strong focus on data accuracy.
• Proactive and structured in managing deadlines.

Responsibilities

• Raise and audit Sales Orders, ensuring accuracy.
• Liaise with clients to ensure a smooth post-sales experience.
• Monitor delivery dates and manage timelines.

Skills

Customer service

Organisational skills

Interpersonal skills

Attention to detail

Team player

Job description

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Operations Administrator– £30,000-£32,000– London/ Hybrid

The Role

Do you have a background in customer service or administrative support? Are you confident managing multiple tasks with accuracy and professionalism? If so, this could be the perfect opportunity for you!

We are looking for an Operations Administrator to join our UK and EU team. In this role, you will support the full customer journey, from order processing through to final delivery and invoicing. You will work closely with both our sales and operations teams to ensure everything runs seamlessly.

This is an office-based role in Central London with some flexibility to work remotely

If this sounds like the right fit for you, we’d love to hear from you.

Key Responsibilities:

• Raise and audit Sales Orders (SOs) to ensure all data is accurate and complete.
• Liaise with clients post-sale, keeping them informed, answering questions, and ensuring a smooth post-sales experience.
• Monitor delivery dates, proactively tracking timelines and highlighting delays or risks.
• Provide invoices to clients post-delivery, ensuring all billing is accurate and timely.
• Act as a bridge between sales and operations, helping coordinate activities and improve workflow.
• Maintain accurate internal systems and documentation.
• Support ongoing communication and collaboration across departments to enhance the client experience.

The Company

Sunlighten is the global leader of personalised infrared light therapy. We're committed to energising and empowering customers through our patented infrared technology that can help improve your quality of life. And we're building a global community of businesses, consumers, and trusted experts to support you every step of the way.

The Person

• Previous experience in customer service, client-facing roles, or personal/executive assistant positions.
• Highly organised and able to manage multiple tasks and priorities effectively.
• Strong interpersonal skills and a client-focused approach.
• Meticulous attention to detail and accuracy in data handling.
• A dependable team player who works well across departments.
• Proactive, structured, and comfortable in a deadline-driven environment.