Operations Contract Administrator

Pareto Facilities Management; London; Remote; GBP 28,000 - 40,000; Full time

Job summary

A leading company in facilities management is seeking a dedicated Operations Contract Administrator to support client operations remotely. This full-time role entails monitoring jobs, handling contractor communication, and providing essential helpdesk support. Ideal candidates will have prior helpdesk experience along with excellent communication skills to ensure client satisfaction.

Qualifications

• Previous helpdesk experience is desirable.
• Experience overseeing contractors is required.

Responsibilities

• Monitor the client email inbox and log jobs.
• Input and track reactive jobs on the CAFM system.
• Allocate PPM tasks to engineers and contractors.

Skills

Communication

Interpersonal skills

Job description

Location: remote/home-based

Hours: 40 hours a week, flexible (8am – 5pm)

Role Type: Permanent

Pareto is currently seeking an Operations Contract Administrator to join our team on a full-time basis. The position is remote with occasional visits to client sites, for which expenses are paid.

Responsibilities:

1. Monitor the client email inbox and log jobs.
2. Input and track reactive jobs on the CAFM system.
3. Monitor open jobs, chase engineers for updates, and allocate reactive jobs to engineers and contractors.
4. Raise purchase orders for engineers and team members as required.
5. Allocate PPM tasks to engineers and contractors.
6. Scan compliance documentation (in-house and sub-contractor).
7. Close down completed jobs and upload associated paperwork.
8. Provide helpdesk support for the wider team during leave periods.
9. Ensure client queries are addressed promptly and effectively.
10. Attend meetings as required.
11. Review documentation and escalate issues to the Account Manager.
12. Monitor upcoming inspections and coordinate dates with sub-contractors and the Account Manager.
13. Follow up with sub-contractors regarding paperwork and certificates related to completed works or inspections.
14. Raise remedial actions following works or inspections.
15. Assist the Account Manager with preparing quotes as needed.
16. Evaluate the completeness and suitability of sub-contractor RAMS.

Key Requirements:

1. Previous helpdesk experience is desirable.
2. Experience overseeing contractors is required.
3. Excellent telephone and email communication skills, with strong interpersonal skills.

Note: This job is active and not expired. The posted date appears to be in the future, which may be an error.