Workforce Operations Administrator

Adecco; London; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

A leading company is seeking a Workforce Operations Administrator to enhance efficiency within their operations team. This role involves managing reconciliation processes, supporting KPI reporting, and improving service standards. Ideal candidates will possess strong administrative skills and excellent communication abilities. Working from Paddington with one remote day on Fridays, this position offers an exciting opportunity to contribute to the success of the team.

Qualifications

• Proven administrative and operational experience.
• Familiarity with data management and KPI reporting.
• Ability to multitask and work under pressure.

Responsibilities

• Manage the weekly Travel reconciliation process.
• Review and improve operational processes.
• Support department heads in reporting KPIs.

Skills

Communication

Process Improvement

Data Management

Relationship Management

Attention to Detail

Tools

AirCall

Zendesk

Job description

Workforce Operations Administrator, London

Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fd9f2eb99e53

Job Views:

16

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Workforce Operations Administrator

Job Title: Workforce Operations Administrator

Location: Paddington (1 day remote on Friday)

Responsibilities:

• Manage the weekly Travel reconciliation process in collaboration with the Travel and Finance departments.
• Review and improve current operational processes and procedures to enhance efficiency and effectiveness.
• Review and develop service standards across operational departments.
• Support department heads in reporting KPIs for the workforce team.
• Maintain internal systems and records, including data entry and database management.
• Ensure data accuracy and accessibility for stakeholders.
• Manage inbound and outbound communication via platforms like AirCall and Zendesk.
• Assist the Director of Workforce with scheduling, minutes, and project coordination.
• Collaborate with colleagues, sharing best practices and ideas.
• Represent the organization appropriately as an ambassador.

Skills Required:

• Experience: Proven administrative and operational experience, data management, and KPI reporting skills.
• Skills: Excellent communication skills, familiarity with AirCall and Zendesk, process improvement abilities.
• Attributes: Relationship management, multitasking, attention to detail, teamwork, time management, integrity, resilience, ability to work under pressure.

Join our passionate and dynamic workforce team! Apply today with your updated CV and contribute to our client's success.

Adecco acts as an employment agency for permanent and temporary staffing. We are an Equal Opportunities Employer.

Note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our Blog for more info.

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Created on 22/06/2025 by TN United Kingdom