Operations Administrator

Call Systems Technology Ltd; Elstree; On-site; GBP 24,000 - 30,000; Full time

Job summary

Call Systems Technology Ltd in Elstree is seeking an Operations Administrator to deliver essential administration, client account support, and cross-team coordination within a busy office.

You will manage databases and CRM data, generate quotes and sales orders, liaise with internal teams and external stakeholders, and help maintain ISO and sustainability records.

The role suits recent graduates with a proactive, detail‑oriented mindset and strong MS Office skills; degree not required.

Qualifications

• Strong organisational and time-management skills.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment and meet deadlines.
• Proactive and confidential approach to work.
• Proficiency with MS Office Suite and CRM systems (Sage preferred).

Responsibilities

• Provide day-to-day administrative support to the Operations Manager and team.
• Maintain databases, spreadsheets and CRM details with high accuracy.
• Generate sales returns, quotes and sales orders, and process email orders and enquiries.
• Make calls to stakeholders, both internal and external to check progress of equipment or parts.
• Booking in and processing returned equipment, and ensuring credits are processed.
• Liaising with Sales, Logistics, Production, Warehouse, and Engineers for relevant information.
• Review installation delivery notes to completion, highlighting any further actions required.
• Support ISO accreditation and sustainability documentation.
• Maintain accurate digital/physical filing systems, including version control.
• Support onboarding administration (forms, access requests, document packs, checklists).
• Ad hoc administrative tasks to assist the Operations Manager as required.

Skills

Organisational skills

Attention to detail

Communication skills

Time management

Multitasking

Professionalism

Tools

MS Excel

MS Word

MS Outlook

CRM (Sage)

Job description

About Us:

Call Systems Technology (CST) leads in wireless communication technology and critical alert software solutions. We provide paging systems, two-way radios, critical alarms, call button solutions and our Gen2 monitoring software to an impressive international client portfolio ranging from leading supermarkets, hotels & resorts and restaurants to global investment banks, entertainment venues and sports stadiums.

About the Role:

The Operations Administrator provides strong administrative support to ensure smooth office operations, accurate documentation, and effective coordination across teams. This role focuses primarily on administration, client account support, and supporting the Operations team with day-to-day business coordination.

This could be an ideal job for someone fresh out of university with some work experience, but most importantly, who can demonstrate the ability to learn new processes and procedures (AI, new software packages, database/CRM etc). A degree is not required for this role; if not a graduate, we will be looking at experience gained in a similar office environment.

What you ll be doing:

• Provide day-to-day administrative support to the Operations Manager and team and wider business
• Maintain databases, spreadsheets and details on the CRM system with high accuracy
• Generate sales returns, quotes and sales orders, and deal with email orders and enquiries
• Make calls to stakeholders, both internal and external (clients, suppliers) to check progress of equipment or parts
• Booking in and processing returned equipment, and ensuring credits are processed
• Liaising with Sales, Logistics, Production, Warehouse, and Engineers for relevant information to service customer requirements
• Review all installation delivery notes to completion, highlighting any further actions required
• Gain an understanding of, and provide administrative support for, ISO accreditation and sustainability requirements
• Maintain accurate digital/physical filing systems, including version control for key documents
• Support onboarding administration (forms, access requests, document packs, checklists)
• Ad hoc administrative tasks to assist the Operations Manager as may be required

The right candidate MUST have:

• Strong organisational and time-management skills
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment and work to deadline
• Professional, proactive, and confidential approach to work
• Proficiency with MS Office Suite, particularly MS Excel, Word, Outlook, and preferably, a CRM systems (Sage is a plus)

And must:

Live within a reasonable commute of our office in Elstree - this is a fully office-based role.