Operations Administrator

Tokio Marine HCC; Bridgend; On-site; GBP 22,000 - 28,000; Full time

Job summary

Tokio Marine HCC, Bridgend, Wales, seeks an Operations Administrator to join the International Delivery Centre. You will assist with day-to-day policy administration, inputting underwriting data and processing tasks to support efficient service delivery.

Ideal candidates are motivated, detail‑oriented and able to work in a team or alone. Proficiency in Microsoft Excel, strong communication, and willingness to study towards insurance qualifications are expected.

Qualifications

• Proficient in Microsoft Excel and general MS Office
• Excellent written and verbal communication skills
• Willingness to work in a team and on own initiative
• Strong attention to detail for accurate documentation
• Prepared to study towards relevant insurance qualifications

Responsibilities

• Ensure incoming work tasks are processed, maintained and validated accurately to service standards
• Identify and prioritise high priority work
• Liaise with Underwriters and colleagues professionally to resolve queries
• Attend and participate in meetings locally and at other UK TMHCC offices

Skills

Excel

Communication

Teamwork

Attention to detail

Insurance qualifications

Education

Insurance qualifications (study)

Job description

Job Title: Operations Administrator

Position Type: Permanent, full time

Location: Bridgend, Wales

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

About Operations

Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes — from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.

Operations is made up of 7 functions, this role sits within: The International Delivery Centre

The International Delivery Centre is at the heart of how we deliver exceptional underwriting and claims services across our global business — combining expertise, innovation, and collaboration. You’ll be working across diverse insurance lines, using data, technology, and continuous improvement to make a real impact every day.

Joining the International Delivery Centre means being part of a high‑performing team that values growth, agility, and the opportunity to shape the future of specialist insurance.

Job Purpose:

To assist and participate in the day‑to‑day operations of the Policy Administration team by the inputting and processing of TMHCC Policy Underwriting data. This role is an outstanding opportunity for bright, motivated candidates who are keen and willing to learn. The role will provide an excellent step into the Insurance industry for those at the start of their careers and also those who wish to build on previous office/administration experience.

Key Responsibilities:

• Ensure allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standards
• High priority work to be correctly identified and prioritised
• To liaise with Underwriters, Underwriting Assistants and other internal/external colleagues in a professional and courteous manner, always seeking to professionally resolve queries
• Attend and actively participate in meetings both locally and at other UK TMHCC offices, as reasonably required

Skills and Experience Specification:

• Microsoft Office proficiency, particularly Excel
• Excellent communication skills, both written and verbal
• A willingness to work both as part of team and on own initiative as required
• Demonstrate attention to detail to ensure accurate documentation is maintained
• Prepared to study towards relevant insurance qualifications

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

#LI-HJ1