Operations Administrator

Whittard of Chelsea; Abingdon; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the tea and coffee sector is seeking an Operations Administrator for a 6-month fixed-term contract. The role involves supporting operations and customer service by managing certifications, maintaining records, and ensuring seamless fulfilment. Ideal candidates are detail-oriented, organised, and have good knowledge of Microsoft Office, particularly Excel. An ability to multitask and previous experience in order fulfilment are preferred. The position offers a friendly culture, generous holiday allowance, and discounts on products.

Benefits

Generous holiday allowance + your birthday off

Monthly product allowance

Up to 50% discount on teas, coffees, and hot chocolates

A wellbeing portal and Employee Assistance Programme

Qualifications

• Strong knowledge of Microsoft Office, especially Excel.
• Previous experience in wholesale order fulfilment preferred.
• Comfortable working with data, trackers, and documentation.

Responsibilities

• Provide essential administrative support to Operations and Customer Service teams.
• Manage all aspects of customer order certifications.
• Respond promptly and professionally to customer queries.

Skills

Detail-Oriented

Organised & Structured

Proactive

Customer-Focused

Education

Educated to GCSE level (or equivalent)

Tools

Microsoft Office

Excel

Job description

Department – Operations Are you ready to bring order, structure, and precision to a fast-moving operations team, ensuring every detail is accounted for and every process runs smoothly? At Whittard of Chelsea, we’ve been delighting customers with exceptional tea, coffee, and hot chocolate since 1886. As we continue to grow and serve customers around the world, we’re looking for a highly organised Operations Administrator to join us on a 6-month fixed-term contract and play a key supporting role in our B2B and fulfilment operations. About the Role… This is your chance to step into a vital role that keeps the engine of our operations running. As Operations Administrator, you’ll provide essential administrative support to our Operations and Customer Service teams—ensuring certifications are processed on time, customer records are accurate, and fulfilment runs seamlessly. You’ll be a natural multitasker with a sharp eye for detail and a calm, methodical approach. From tracking overseas documentation to communicating with customers and partners, your work will directly support our ability to deliver outstanding service. This role is based 5 days a week in Abingdon, Oxfordshire (OX14 4SH).

• Keep Things Moving – Support Operations Executives and Sales Managers by updating fulfilment schedules and ensuring smooth certification processes.
• Own the Admin – Maintain trackers, records, and filing systems, keeping everything up to date, accurate, and ready for action.
• Be the Certification Champion – Manage all aspects of customer order certifications—from documentation and mailing to logging and reporting.
• Clear Communication – Respond promptly and professionally to customer queries, keeping them informed of order statuses at every stage.
• Support the Team – Jump in to help with wider operational tasks, research, and process improvement projects when needed.
• Process & Productivity – Help create templates, document workflows, and improve internal guides to drive efficiency.
  
  

About You

Who you’ll be…

• Detail-Oriented
• Organised & Structured
• Dependable
• Team Player
• Proactive
• Customer-Focused
  
  

What experience you’ll have…

• Educated to GCSE level (or equivalent).
• Strong knowledge of Microsoft Office, especially Excel.
• Previous experience in wholesale order fulfilment preferred.
• Familiarity with export documentation or FMCG environments a bonus (but not essential).
• Comfortable working with data, trackers, and documentation.
• Confident juggling multiple tasks under pressure.
  
  

At Whittard, we blend heritage with innovation. You'll join a passionate, supportive team where no task is too small if it helps deliver exceptional service. We value initiative, curiosity, and collaboration - and we make sure every team member is recognised for their impact. We offer:

• Generous holiday allowance + your birthday off
• Monthly product allowance
• Up to 50% discount on our delicious teas, coffees, and hot chocolates
• A wellbeing portal and Employee Assistance Programme
• A friendly, inclusive culture built on shared purpose … And much more!
  
  

If you’re highly organised, love a well-managed tracker, and want to make a tangible impact in a heritage brand’s operational success - this could be your perfect fit. Apply now and help keep Whittard’s operations running like clockwork.