Operations Administrator - Hygiene Operations

PHS Group Ltd.; Warrington, Ashford; On-site; GBP 26,000; Full time

Job summary

PHS Group Ltd. recherche un Administrateur des opérations pour rejoindre son équipe dynamique. Ce rôle implique la coordination des services, la gestion des relations clients, et l'amélioration continue des processus. En retour, le candidat recevra un salaire compétitif, des opportunités de développement de carrière, ainsi que divers avantages.

Benefits

Opportunités de développement de carrière

Remises avec des détaillants

Helpline de bien-être 24h

Régime de pension

23 jours de congés payés

Qualifications

• Excellentes compétences en service delivery.
• Capacité de gestion de la relation client.
• Bonne compréhension des réglementations de la santé et sécurité.

Responsibilities

• Coordonner les services et briefer les chauffeurs.
• Résoudre les problèmes pour assurer un service optimal.
• Préparer des données et conduire des sessions de briefing.

Skills

Service Delivery

Customer Focus

Relationship Management

People Management

Health & Safety Regulations Knowledge

Job description

Operations Administrator

As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse role involves coordinating service routes, briefing and debriefing drivers to improve delivery and customer service, and acting as a link between Service Drivers and the Operations & Service Manager.

A day in the life of an Administrator at phs will involve:

1. Coordinating service routes and briefing/debriefing drivers to enhance delivery and customer service within the Operations Centre.
2. Answering calls from service drivers, clients, and Head Office regarding site service.
3. Serving as a link between Service Drivers and the Operations & Service Manager.
4. Ensuring work is distributed to employees, completed according to KPIs, and processed accurately within set timeframes.
5. Preparing data and conducting briefing and debrief sessions for service drivers.
6. Processing completed routes and attendance in real time, suggesting improvements to workflows to the Operations Centre Manager.
7. Monitoring service and delivery progress, resolving issues, and aiming to provide the best overall service to customers.

The ideal candidate will have:

• Excellent Service Delivery skills
• Customer Focus & Relationship Management abilities
• People Management & Development skills
• Knowledge of Health & Safety Regulations
• A versatile, creative mindset focused on resolving issues and enhancing service quality

In return, you will receive:

• A salary of £25,470 (based on a 40-hour week, Monday to Friday)
• No scheduled weekend work
• 13 pay periods per year (every 4 weeks)
• Opportunities for career development
• Discounts with retailers such as O2 and F&B
• A 24-hour wellbeing helpline
• Pension scheme
• 23 days holiday including bank holidays, with no work on Christmas Day

About phs:

Founded in 1963, phs Group is the leading provider of Hygiene Services in the UK, Spain, and Ireland, serving over 120,000 customers across 300,000 locations. Our services include Washrooms, Healthcare, Floorcare, Hygiene Supplies, and more, including specialized divisions like phs Greenleaf, phs Teacrate, and phs Wastekit.

We value diversity and strive to create an inclusive environment where all staff can bring their true selves to work without fear of discrimination.