Operations Administrator

Advancing People; Bedford; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading company in Bedford is seeking an Operations Administrator to manage daily operational activities, including scheduling and customer communication. This permanent role offers a competitive salary and a supportive work environment, with opportunities for flexible working arrangements. Ideal candidates will have strong administrative skills and experience in CRM software.

Benefits

23 days holiday plus bank holidays

Potential for hybrid working

Qualifications

• Experience in operations administration, ideally including scheduling.
• Excellent communication and customer service skills.
• Experience with CRM software and processing invoices.

Responsibilities

• Manage day-to-day operational activities of engineers.
• Schedule works and pre-planned maintenance for clients.
• Process invoices and maintain the CRM database.

Skills

Communication

Customer Service

Organisational Skills

Problem Solving

Time Management

Tools

CRM Software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Xero

Job description

Do you have operations administration experience, including scheduling?

Are you looking for a long-term permanent role working for a friendly and caring business?

Do you drive and live with locally to Marston Moretaine, Bedfordshire?

If so, our established and reputable client is keen to hear from you!

The Role:

This varied and hands-on role will involve managing the day to day operational activities of company engineers - carrying out installations, servicing and maintenance at their clients' premises.

The role requires an organised and flexible approach within a growing local business.

You will be able to work using your own initiative, utilising your strong administrative and communication skills.

More Detail:

• Dealing with customers over the phone or via email to schedule works and pre-planned maintenance
• Management of CRM / customer database software
• Processing invoices to clients following works
• Maintaining and updating CRM database
• Liaising with customers and company engineers
• On-boarding new clients and maintenance contracts admin
• Directing customer queries or sales enquiries to relevant company staff as required
• Arranging emergency response callouts to client's premises
• Responding to emails and general administrative support

The Person:

• Experience in operations administration - ideally to include scheduling
• Excellent communication and customer service skills
• Experience of working with CRM / client database
• Knowledge of processing orders and invoices
• Microsoft applications: Outlook, Word, Excel
• Experience of using Xero beneficial but not essential
• Experience in technical/ service sector an advantage

• Great multi-tasking and organisational skills
• Able to manage relationships with colleagues and clients
• Good at decision making and problem solving skills
• Efficient time management, driven and resilient
• A team player!

You will be working in our clients modern open plan office in Marston Moretaine Monday - Friday, 8:30am - 5:00pm, with 23 days holiday plus bank holidays and you will be treated as a valued member of the team.

This is an office-based role with potential to work 1 day per week from home.

The salary available for this permanent operations administrator role will be £28,000 - £31,000.

If you have the experience our client is looking for, Apply Now or contact Dominic Quirke at Advancing People directly, in complete confidence.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.