Operational Training & Onboarding Specialist

Together; Heald Green; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

26 days holiday and birthday day off

Discretionary annual bonus and Shared?

Life assurance and Critical illness

Travel season ticket loans

Gym access

Holiday homes

Bar / restaurant discounts

Job summary

Together is seeking an Operational Trainer to support onboarding and development of new colleagues across our Operations teams. You will deliver blended training using the 70:20:10 model, ensuring staff understand processes, systems and compliance requirements.

You will design and run colleague academies, work with Risk, Central Talent & Development, HR and recruitment, and track onboarding progress, feeding insights to improve future training strategies within the Together framework.

Qualifications

• Proven experience in training delivery, ideally within financial services or a regulated environment.
• Strong understanding of onboarding processes and adult learning principles.
• Excellent communication and facilitation skills.
• Ability to analyse performance data and provide actionable feedback.
• Experience designing training materials and programmes.
• Collaborative mindset with strong stakeholder management skills.
• Ability to apply the 70:20:10 model when designing learning journeys.
• Strong stakeholder management across Risk, Central Talent & Development and business teams.

Responsibilities

• Deliver engaging onboarding programmes for new colleagues.
• Ensure new recruits understand processes, systems, and compliance requirements.
• Support individuals in achieving role competence within timeframes.
• Collaborate with Risk, Central Talent and Development, HR, recruitment, operations and business stakeholders.
• Deliver structured training programmes to cohorts with workplace application and coaching.
• Continuously improve content based on feedback and priorities.
• Track progress and performance during onboarding and academy phases.
• Provide coaching or additional support where required.
• Provide insights to recruitment to improve hiring decisions.
• Align training with business goals and the Together framework.
• Act as a point of contact for training queries and support.
• Evaluate training effectiveness and recommend improvements.

Skills

Training delivery

Onboarding

Facilitation

Stakeholder management

Adult learning

Data analysis

Education

CIPD Level 3+ in Learning & Development

Tools

LMS platforms

Digital learning tools

Job description

Together is seeking an Operational Trainer to support onboarding and development of new colleagues across our Operations teams. You will deliver blended training using the 70:20:10 model, ensuring staff understand processes, systems and compliance requirements.

You will design and run colleague academies, work with Risk, Central Talent & Development, HR and recruitment, and track onboarding progress, feeding insights to improve future training strategies within the Together framework.