Operational Trainer - Operations

Together; Heald Green; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

26 days holiday and birthday day off

Discretionary annual bonus and Shared?

Life assurance and Critical illness

Travel season ticket loans

Gym access

Holiday homes

Bar / restaurant discounts

Job summary

Together is seeking an Operational Trainer to support onboarding and development of new colleagues across our Operations teams. You will deliver blended training using the 70:20:10 model, ensuring staff understand processes, systems and compliance requirements.

You will design and run colleague academies, work with Risk, Central Talent & Development, HR and recruitment, and track onboarding progress, feeding insights to improve future training strategies within the Together framework.

Qualifications

• Proven experience in training delivery, ideally within financial services or a regulated environment.
• Strong understanding of onboarding processes and adult learning principles.
• Excellent communication and facilitation skills.
• Ability to analyse performance data and provide actionable feedback.
• Experience designing training materials and programmes.
• Collaborative mindset with strong stakeholder management skills.
• Ability to apply the 70:20:10 model when designing learning journeys.
• Strong stakeholder management across Risk, Central Talent & Development and business teams.

Responsibilities

• Deliver engaging onboarding programmes for new colleagues.
• Ensure new recruits understand processes, systems, and compliance requirements.
• Support individuals in achieving role competence within timeframes.
• Collaborate with Risk, Central Talent and Development, HR, recruitment, operations and business stakeholders.
• Deliver structured training programmes to cohorts with workplace application and coaching.
• Continuously improve content based on feedback and priorities.
• Track progress and performance during onboarding and academy phases.
• Provide coaching or additional support where required.
• Provide insights to recruitment to improve hiring decisions.
• Align training with business goals and the Together framework.
• Act as a point of contact for training queries and support.
• Evaluate training effectiveness and recommend improvements.

Skills

Training delivery

Onboarding

Facilitation

Stakeholder management

Adult learning

Data analysis

Education

CIPD Level 3+ in Learning & Development

Tools

LMS platforms

Digital learning tools

Job description

• Working Hours: Standard (09:00am-17:30pm)
• Department: Not Applicable
• Office or Field Based: Office Based (Cheadle, SK8 3GW)
• Contract type: Permanent

Company Description

Benefits of working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

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Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 950 colleagues help our customers throughout the UK, backed by the power of a £8 billion loan book.

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Job Description

As an Operational Trainer, you will play a key role in supporting the onboarding and development of new colleagues across our Operations teams. This role ensures that new recruits gain the technical knowledge and skillsrequiredto achieve competence and thrive in their roles, using a blended approach aligned to the 70:20:10 learning model: practical on-the-job experience, learning through others, and targeted formal training. Youwill also contribute to the design and delivery of colleague academiesand the overarching Together framework, supporting cohort-based recruitment and development. Additionally, the role willmonitorthe success of new recruits and provide feedback to improve future recruitment and training strategies.

As an Operational Trainer, we are looking for someone to:

• Deliver engaging and effective onboardingprogrammesfor new colleagues
• Ensure new recruits understand business processes, systems, and compliance requirements
• Support individuals in achieving role competence within agreedtimeframes
• Collaborate with key stakeholders, including Risk, Central Talent and Development, HR, recruitment,operationsand business stakeholders, to design and run colleague academies that align to the overarching Together framework
• Deliver structured trainingprogrammesto cohort groups, ensuring formal learning is reinforced through workplace application, coaching,feedbackand peer learning in line with the 70:20:10 model
• Continuously improvecontent based on feedback,businessneedsand strategic priorities, avoiding disconnected local solutions or “cottage industries”
• Track progress and performance of new recruits during onboarding and academy phases
• Identifydevelopment needs and provide coaching oradditionalsupport whererequired
• Provide insights and feedback to the recruitment team to enhance future hiring decisions
• Work closely with team leaders, HR, and recruitment to align training with business goals
• Act as a point of contact for training-related queries and support
• Evaluate training effectiveness and recommend improvements
• Stay up to date with industry best practices and regulatory changes
• Support colleagues to design and develop learning that contributes to a consistent Together framework, ensuring local activity connects to the wider strategy rather than creating standalone approaches

Qualifications

• Proven experience in training delivery, ideally within financial services or a regulated environment
• Strong understanding of onboarding processes and adult learning principles
• Excellent communication and facilitation skills
• Ability to analyseperformance data and provide actionable feedback
• Experience designing training materials and programmes
• Collaborative mindset with strong stakeholder management skills
• Ability to apply the 70:20:10 model when designing learning journeys, balancing experiential, social and formal learning activities
• Strong stakeholder management skills, with the confidence to work across Risk, Central Talent and Development and business teams tomaintainalignment with the wider learning strategy
• CIPD Level 3 or above in Learning & Development (or equivalent)
• Experience with LMS platforms and digital learning tools
• Coaching or mentoring qualifications

Additional Information

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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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